New booking system with deposits

JillwithaJay replied on 01/06/2022 15:32

Posted on 01/06/2022 15:32

I haven't seen any confirmation or otherwise regarding this but have just read it on Faceache with a date of 25th June being, allegedly, given by a member of site staff for implementation.

UP TO DATE INFORMATION ON BOOKINGS


We are normally able to book for next June from today.
However this isn’t possible as the website is moving over to deposits in the next couple of weeks.
So at this time we cannot book anything for next June until the system is live.

replied on 12/08/2022 11:55

Posted on 12/08/2022 11:52 by vbfg

Why on earth is it called a "booking experience", why not simply call it a new booking system?  Who came up with that ridiculous name? 

Posted on 12/08/2022 11:55

The user and all related content has been Deleted User

JVB66 replied on 12/08/2022 11:58

Posted on 12/08/2022 11:58

Unless other than the expected glitches arise the 15th is definitely the start date?

But as said what company in their right mind would introduce a complete new booking system at the hight of the busiest period of the yearundecided

Ps no email from club againyell

DS3 replied on 12/08/2022 12:11

Posted on 12/08/2022 12:11

So where was my vote for these changes? Did we have a vote that I missed? 

This club is shooting itself in the foot. No discount for the two years of covid. Now a deposit system, and although they say it is under review, a new pricing structure for a pitch with or without awnings.

We are due on a site on Sunday for three nights so I guess we'll be chucked on a grass pitch under the new rules. Not what I booked at all. 🙄

Also, this three night stay is just £50 cheaper than our next site in Cornwall, which is a far nicer site and 11 nights long, AND I've just had to renew our caravan club membership on top of the three nights pitch fees.

Sites are already fairly empty at the height of the school holidays so all these new rules seem even more ridiculous.

I guess I can understand the deposit system to stop people booking without any intentions of actually turning up, but for many of us we can hardly afford to go away let alone pay a deposit and then pay club prices for a pitch.

Couple the new rules with the cost of living going through the roof, hardly any new cars that can tow a caravan, and the advent of electric cars that simple cannot tow a caravan, the club should be doing all it can to bring people in, not make new rules and pricing structures to keep people away.

This club, and indeed caravanning as a whole, is seriously under threat of extinction in the modern world. New rules to make things harder and more expensive are not going to help.

Time to sell our caravan and keep renting houses with a pool on mainland Europe. Far easier, and far less stress and anxiety than lugging a caravan around. And getting the caravan ready in this heat is more like torture than a holiday.

DavidKlyne replied on 12/08/2022 12:16

Posted on 12/08/2022 11:38 by young thomas

I have no bookings, no email either. I wonder if they are 'personally' targeting only those whose bookings are in the system and are about to be transferred?

also, as this is happening in a few days, and any amendment beyond then customers will need to know more about the new system fairly quickly.

perhaps that info is behind one of the links...?

Posted on 12/08/2022 12:16

I would think that it only needs to go to people with existing booking as those are the only ones impacted at the moment. This is the link in the email . Made a change for this communication  to be clear and concisewink

David

brue replied on 12/08/2022 12:21

Posted on 12/08/2022 11:58 by JVB66

Unless other than the expected glitches arise the 15th is definitely the start date?

But as said what company in their right mind would introduce a complete new booking system at the hight of the busiest period of the yearundecided

Ps no email from club againyell

Posted on 12/08/2022 12:21

I've just had an email regarding my future bookings and the new system. It looks as though those who have booked longer stays will get priority with transfers to hardstandings. Check your e mails if you have forward bookings, the new system is about to roll forward.

vbfg replied on 12/08/2022 12:32

Posted on 12/08/2022 11:55 by

Perhaps it's a warning as some experiences can be decidedly nasty 😁.  CC Ltd is not known for good IT 😂.

 

Posted on 12/08/2022 12:32

That did occur to me, which is why I thought that it was such a ridiculous name to choose.  

Wherenext replied on 12/08/2022 13:02

Posted on 12/08/2022 13:02

When existing bookings for our standard pitch type are moved over to the new system, they will be allocated to hardstanding or grass pitches with or without awning space as per your original booking. As hardstanding pitches are the most preferable pitch type, those with the longest length of stay will be allocated these first.

To paraphrase, "All members are equal but some members are more equal than others".

This is not a good condition for many reasons.

SteveL replied on 12/08/2022 13:08

Posted on 12/08/2022 13:02 by Wherenext

When existing bookings for our standard pitch type are moved over to the new system, they will be allocated to hardstanding or grass pitches with or without awning space as per your original booking. As hardstanding pitches are the most preferable pitch type, those with the longest length of stay will be allocated these first.

To paraphrase, "All members are equal but some members are more equal than others".

This is not a good condition for many reasons.

Posted on 12/08/2022 13:08

Totally agree. As I mention upthread, I don’t think that is what it originally said. If I remember rightly those who had booked longest ago were to be prioritised, which seemed a fairer system.

brue replied on 12/08/2022 13:10

Posted on 12/08/2022 13:10

I can see the logic WN, those who've booked lots of short breaks on the "off chance" will now be faced with a reality check, do they firm up their bookings with a deposit and choose a hardstanding etc. I believe everyone will get the opportunity to change advance bookings, for a fee...?!

This is quite an undertaking I don't envy this stage of the roll out for all concerned.

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