New booking system with deposits

JillwithaJay replied on 01/06/2022 15:32

JillwithaJay

Posted on 01/06/2022 15:32

I haven't seen any confirmation or otherwise regarding this but have just read it on Faceache with a date of 25th June being, allegedly, given by a member of site staff for implementation.

UP TO DATE INFORMATION ON BOOKINGS

We are normally able to book for next June from today.
However this isn’t possible as the website is moving over to deposits in the next couple of weeks.
So at this time we cannot book anything for next June until the system is live.

2 people like this

666 replies

Cornersteady replied on 02/07/2022 13:27

Member

Cornersteady

Caravanner

Posted on 02/07/2022 13:12 by eurortraveller

Having booked Ibis hotels here in UK and around the world, and paid deposits in five different currencies, with everything happening smoothly and efficiently, I wonder why this Club is making such a meal of all this.

Posted on 02/07/2022 13:27

yes I agree fully.

mickysf replied on 02/07/2022 13:30

Member

mickysf

Motorhomer

Posted on 02/07/2022 13:12 by eurortraveller

Having booked Ibis hotels here in UK and around the world, and paid deposits in five different currencies, with everything happening smoothly and efficiently, I wonder why this Club is making such a meal of all this.

Posted on 02/07/2022 13:30

For Ibis and alike it’s an historic practice, for those transitioning to a new way of working and attempting to dove tail that into an existing system it may be slightly more problematic. Change in my experience is never that straightforward, particularly when driven by those who are not at the chalk face.

adijo replied on 02/07/2022 14:15

Member

adijo

Posted on 02/07/2022 11:24 by brue

It seems odd and unhelpful not to leave the bookings open in the meantime. I would imagine that anyone needing a definite booking for a planned event might have to look elsewhere?

Posted on 02/07/2022 14:15

I agree they should definitely have let the members book in the usual way until they have a definite date and have got any problems sorted out. Members are now in limbo just waiting until whatever and whenever things progress doesn’t seem very fair. Terrible communication from camc very disappointing.

eurortraveller replied on 02/07/2022 14:50

Member

eurortraveller

Posted on 02/07/2022 13:30 by mickysf

For Ibis and alike it’s an historic practice, for those transitioning to a new way of working and attempting to dove tail that into an existing system it may be slightly more problematic. Change in my experience is never that straightforward, particularly when driven by those who are not at the chalk face.

Posted on 02/07/2022 14:50

Well, if it’s hard you start with one site. Something like this .

“From 1st August all fresh bookings at site A will require a credit card number, we will take a deposit of B pounds at that point and three weeks before arrival we will take the full cost”

Put the regional:managers in there to show the poor old wardens what to do.. Then expand the idea to one site in each of the other regions. Move on from there.

And when people book tell them which pitch number they are on. I don’t run round a hotel or a ferry or a cruise ship choosing which room I would like and then go back to the desk to tell them which I have picked.

Get professional.

1 person likes this

mickysf replied on 02/07/2022 15:37

Member

mickysf

Motorhomer

Posted on 02/07/2022 14:50 by eurortraveller

Well, if it’s hard you start with one site. Something like this .

“From 1st August all fresh bookings at site A will require a credit card number, we will take a deposit of B pounds at that point and three weeks before arrival we will take the full cost”

Put the regional:managers in there to show the poor old wardens what to do.. Then expand the idea to one site in each of the other regions. Move on from there.

And when people book tell them which pitch number they are on. I don’t run round a hotel or a ferry or a cruise ship choosing which room I would like and then go back to the desk to tell them which I have picked.

Get professional.

Posted on 02/07/2022 15:37

I hear what you are saying but historic aspects alway need to be recognised. A lot of members actually like turning up at the correct time paying at point of arrival and selecting their own pitch from what is then available. All the changes I recall since the birth of CT have been met with differing opinions, needs and wishes. You just can’t please all. Thankfully I’m not able to influence the professionalism of the powers that be, just comment on my own experiences. I’m sure a lot would want standardisation from a given date across the network. For me the ‘historic’ system worked. Whatever ensues though if it works anything like reasonably well for me then I’ll live with it!

2 people like this

Rocky 2 buckets replied on 02/07/2022 15:46

Rocky 2 buckets

Posted on 02/07/2022 14:50 by eurortraveller

Well, if it’s hard you start with one site. Something like this .

“From 1st August all fresh bookings at site A will require a credit card number, we will take a deposit of B pounds at that point and three weeks before arrival we will take the full cost”

Put the regional:managers in there to show the poor old wardens what to do.. Then expand the idea to one site in each of the other regions. Move on from there.

And when people book tell them which pitch number they are on. I don’t run round a hotel or a ferry or a cruise ship choosing which room I would like and then go back to the desk to tell them which I have picked.

Get professional.

Posted on 02/07/2022 15:46

+1, it’s an easy smoothe way of booking. Card is king, particularly CCards, I’ve only had the odd issue that has been sorted by an email. We should be looking forward not back. There’ll soon be extra charges for cash it’s just messy & unhygenic. Contactless is clean & has a trustworthy epaper trail👍🏻

mickysf replied on 02/07/2022 16:05

Member

mickysf

Motorhomer

Posted on 02/07/2022 15:46 by Rocky 2 buckets

+1, it’s an easy smoothe way of booking. Card is king, particularly CCards, I’ve only had the odd issue that has been sorted by an email. We should be looking forward not back. There’ll soon be extra charges for cash it’s just messy & unhygenic. Contactless is clean & has a trustworthy epaper trail👍🏻

Posted on 02/07/2022 16:05

Totally agree with that but this payment method has been available to us for many years. Just need to make the only universal system.

Rocky 2 buckets replied on 02/07/2022 16:24

Rocky 2 buckets

Posted on 02/07/2022 16:05 by mickysf

Totally agree with that but this payment method has been available to us for many years. Just need to make the only universal system.

Posted on 02/07/2022 16:24

Agree?🤷🏻‍♂️, you said folk like rocking up & paying🤔. That’s the opposite of agreeing Micky boy.

watto64 replied on 02/07/2022 16:28

Member

watto64

Caravanner

Posted on 02/07/2022 16:28

We recently joined the 'other' club and booked a site where 25% deposit was paid on booking and the balance is automatically deducted from the payment method on the morning of planned arrival...

What % deposit is the camc asking for, it should be sufficient to deter 'speculative' bookings.

1 person likes this

Tinwheeler replied on 02/07/2022 16:33

Tinwheeler

Campervanner

Posted on 02/07/2022 15:46 by Rocky 2 buckets

+1, it’s an easy smoothe way of booking. Card is king, particularly CCards, I’ve only had the odd issue that has been sorted by an email. We should be looking forward not back. There’ll soon be extra charges for cash it’s just messy & unhygenic. Contactless is clean & has a trustworthy epaper trail👍🏻

Posted on 02/07/2022 16:33

I quite agree. I’ve given up carrying cash. It’s heavy, dirty and wears trouser pockets out.

I wasn’t a fan of contactless until Covid came along but now it’s a disappointment if I have to put my card in the machine and use my PIN.

Even better is paying upfront online as it makes check in, or anything, so much simpler. 👍🏻

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now

Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace

Visit Facebook