First use of new Booking System

DavidKlyne replied on 24/05/2023 20:47

DavidKlyne

Posted on 24/05/2023 20:47

I appreciate that I am a bit of a Johnny come lately to the new booking system but in the last couple of days I have made a single booking and also a multiple booking. Both seem to have gone perfectly well. I appreciate the new system is not as intuitive as the old but as with many such things they more you do something the easier it gets. Didn't have to deal with dates of births as that has been removed. I think SteveL mentioned that some days ago after an upgrade? I am happy for the balance to be taken just before arrival although it didn't seem clear on the booking whether you had agreed to that or not but at least it was confirmed by the email. So an interesting experience which went pretty smoothly. No doubt get easier the more you do it. Even got the 20% discount on one site which made it more reasonable. So 5 sites booked, including one affiliated site, average price per night £31.82 for 16 nights.

David

24 replies

wedgy replied on 26/05/2023 12:10

Member

wedgy

Caravanner

Posted on 25/05/2023 21:43 by DavidKlyne

Wedgy

I did take note of your comment in another thread. I booked four CMC sites in total, plus an affiliated site which is a separate system. The first as a stand alone booking and the final three as a combined booking. I wanted to test the system for my own satisfaction. I should also note that all four sites are for the same trip and because I booked late I doubt I would be in time to get much of my deposit back anyway Unfortunately the deposit system, for either Club, does not guarantee success. At the same time I tried to book a C&CC site but all the days were not available. Likewise one CMC site I wanted did not have availability for the days I wanted so leaving it late, despite some saying sites are far from full, late booking does not always work.

David

Posted on 26/05/2023 12:10

Hi David I hope you enjoy your time at the locations you have booked lon the new system.

Pete

1 person likes this

wedgy replied on 26/05/2023 12:57

Member

wedgy

Caravanner

Posted on 26/05/2023 08:48 by brue

If you were a new member would you find a way round quite as easily? It used to be either the directory or a glance at the full on line individual site details. At present it all seems disconnected with no easy back references, personally I don't think the new system is friendly for all users.

Posted on 26/05/2023 12:57

Another non benefit from the new improved booking system that we all asked for ! Not to worry though because they are continuing to make improvements - it's only been in operation 9 months 😅

2 people like this

DavidKlyne replied on 31/05/2023 15:42

Moderator

DavidKlyne

Motorhomer

Posted on 31/05/2023 15:42

I had cause to go back into the new Booking System today because I wanted to cancel the last site of the trip. As this was one of the bookings I did together rather than stand alone the bookings in that group show in the order of arrival at site. It was the bottom one I wanted to delete so pressed the delete button and it comes up asking for a reason and then press continue. This was where I was having problems, the screen was just pulsing and not moving forward. I would have thought that it should only take a few seconds to action the cancellation. The trouble with things like this happening is you don't know if it really does take that long or whether there is a problem. So not completely seamless! I was trying to do the right thing by using the website but in the end had to ring and the lovely Maria who sorted it in seconds. Be interesting to know if the introduction of the new system has resulted in the need for more call centre staff?

David

GEandGJE replied on 31/05/2023 17:52

Member

GEandGJE

Motorhomer

Posted on 31/05/2023 17:52

When does it stop being the new booking system and become the current booking system?

1 person likes this

Chrystal replied on 31/05/2023 19:48

Member

Chrystal

Posted on 31/05/2023 19:48

It is a load of palaver booking sites. It used to be so much easier before.

Sooo glad we don t make many bookings.

DavidKlyne replied on 31/05/2023 20:36

Moderator

DavidKlyne

Motorhomer

Posted on 31/05/2023 20:36

Further to my post a few hours ago. I noticed that someone had posted the exact same problem on Facebook when trying to cancel a booking, so hopefully it is just a temporary problem.

David

Rocky 2 buckets replied on 31/05/2023 21:33

Rocky 2 buckets

Posted on 31/05/2023 17:52 by GEandGJE

When does it stop being the new booking system and become the current booking system?

Posted on 31/05/2023 21:33

That’ll be when most folk work out how to use it-then it becomes the current booking system👍🏻

GEandGJE replied on 31/05/2023 21:48

Member

GEandGJE

Motorhomer

Posted on 31/05/2023 21:33 by Rocky 2 buckets

That’ll be when most folk work out how to use it-then it becomes the current booking system👍🏻

Posted on 31/05/2023 21:48

Is that most folk on CT or the thousands of members who have made booking using the system since it has been introduced.

N1805 replied on 01/06/2023 08:31

Member

N1805

Posted on 31/05/2023 17:52 by GEandGJE

When does it stop being the new booking system and become the current booking system?

Posted on 01/06/2023 08:31

Maybe when CAMC take the word ‘New’ out of the How to Book videos and the system works seamlessly on all devices without the need to list further key improvements or the need for some to speak with HO/call centre/site staff regarding issues around cancelling-changing dates-refunds etc

2 people like this

Rocky 2 buckets replied on 01/06/2023 08:49

Rocky 2 buckets

Posted on 31/05/2023 21:48 by GEandGJE

Is that most folk on CT or the thousands of members who have made booking using the system since it has been introduced.

Posted on 01/06/2023 08:49

🤣🤣-I’m not willing to say as it may get me in deep water👍🏻👏🏻👏🏻

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