Consequences of obsession with rules

Rod10 replied on 02/08/2023 23:37

Posted on 02/08/2023 23:37

The Met Office issued a Yellow Warning for unseasonally high winds for the past two days on the South Coast. My pitch is very exposed to the wind but my booking is for 9 days and the awning is fully set up for dining, cooking and bike storage.

Without casing any inconvenience to other members, and fully maintaining the 6m fire gap, I attempted to protect our 1075cm awning from storm damage, until the storm passed, by parking inches from the front of the awning. I explained this to a warden who initially queried the fire gap but I assured him I personally measured and was confident in adhering to fire regs.

Some time later, the same warden returned with another and told me I needed to move my car because it was “breaching fire regs” I reminded them I measured the gap and in response, the other warden stated I could not have any wheels on grass, apparently oblivious to the pitch opposite parking their car with one set of wheels on grass and of course, there are grass pitches with cars parked anyway so this is a ludicrous explanation.

I asked them to be reasonable, to acknowledge the potential and very real risk of a wrecked awning and assured them I would move the car as soon as the storm passed.

To my utter astonishment, the other warden suddenly said she would ask me to leave unless I moved the car!

Highlighting the storm warning from the Met Office, I asked them if they were fully aware of the risk of damage to my awning but this fell on deaf ears. With the alternative of packing up in high winds and risking driving unnecessarily, I moved my car.

As a direct consequence to this now familiar obsession with Club rules and total inflexibility, my awning was badly damaged, torn and I now face a 4hr round trip in the morning to have emergency repairs done by Isabella. Isabella were excellent with true customer focus and said they will turn the repairs around in one week.

What would you have done and what would you now do regarding the damaged awning? I phoned East Grinstead for advice before the damage was done. They were sympathetic but unable to help.

replied on 03/08/2023 16:36

Posted on 03/08/2023 16:36

Content has been removed.

GEandGJE replied on 03/08/2023 16:39

Posted on 03/08/2023 16:29 by Tinwheeler

That’s back packing with a tent πŸ˜‚πŸ˜‚πŸ˜‚

Posted on 03/08/2023 16:39

And if you want to pitch up without rules that's the option you have available too you.

Takethedogalong replied on 03/08/2023 16:39

Posted on 03/08/2023 16:39

I’m sorry the OP has had his awning damaged, but don’t think it’s a good idea to lay the blame at the feet of staff, or the Club. I spent a working life time being litigated against, and all that happens is you have to try and cross every T, dot every I, to try and think of every circumstance, no matter how irrational it might seem to be, to prevent someone doing something that could end in a bad way. That’s why nowadays organisations have so many rules, regulations, does and donts. When I started work, it wasn’t quite as bad, but as the years went by, the litigation culture took hold, and no matter how absurd, someone would always try it on.

I am not for one minute saying this is what has happened in OP’s case, but sometimes, things don’t work out as expected. I like sites that are laid back, where you are left alone as much as anyone else, but they come with the proviso that you don’t do anything without a lot of thought. 

I hope the awning repairs go ok, and are not too expensive.

Tinwheeler replied on 03/08/2023 16:40

Posted on 03/08/2023 16:39 by GEandGJE

And if you want to pitch up without rules that's the option you have available too you.

Posted on 03/08/2023 16:40

Not me, GE, I’m not the one looking for no rules.

RowenaBCAMC replied on 03/08/2023 16:59

Posted on 03/08/2023 16:59

Please be advised that our site staff work hard to ensure that everyone on our Club campsites are safe. We are sorry to learn you were unhappy with the service received. Our Site Staff are the face of the Club and providing excellent customer service is something that we always strive for. We always welcome the opportunity for feedback and you can do this here

I will now close this discussion as we would like complaints to be addressed via the proper channels.   

This topic has been locked, no new replies can be added.

near Malvern Hills Club Campsite Member photo by Andrew Cole

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