Club prices getting silly

richardandros replied on 25/10/2021 14:18

Posted on 25/10/2021 14:18

I'm not one who normally complains about site fees. It's quite simple - you either accept them, or you don't! We are both fortunate in that we are retired with good pensions and don't have to count the 'pennies' too much.  However, I have just attempted to book two nights at Broadway as a stop-over on our way to Devon, next June. For two people on a normal hardstanding pitch on 5 June (not a peak holiday period), we are being asked to pay £39.40 and for the following night, £35.10 - that's over £74 for two nights.  Compare that with 14 nights at the C&CC site at Dartmouth - which is lovely and just as good, if not better than most CAMC sites - for £311.

I think this is ridiculous and will be looking elsewhere.

That said, I am not averse to paying premium prices if it seems justified - we will be paying something like £37pn at Sandringham, this Christmas - but I would expect that at that time of year due to increased demand - but not in what I see as a 'low/mid season' period.

I don't use Club sites very often and if this is the way things are going, together with the threat of introducing deposits I can't see me using them at all in the future.

Rant over - but I think this is a step too far.

 

JVB66 replied on 27/10/2021 09:57

Posted on 26/10/2021 22:20 by EmilysDad

 6.6% increase .... I don't think we'll manage to get the same at next year's pay negotiations

Posted on 27/10/2021 09:57

And as I posted , I very much doubt. that many companies who employ staff on the national min wage had calculated in their 2022 pricing  that size increase,

Also as I posted,  to now keep costs down it will mean those staff  possibly having their hours reduced , or less staff employed, what ever way employers go, it will be the end user ,who will notice even poorer services 

Rocky 2 buckets replied on 27/10/2021 09:57

Posted on 27/10/2021 09:47 by JVB66

One of the classic excuses that is given when trying to contact companies by phone these days "we are experiancing an unusually High level of calls " followed by what ever spin they decide is todays excuse,

Which either means 

1. there is not enough staff in their call centre?

2. more likely its a poor company

3 even more so its a combination of both, and most of the calls are complaints about them or their services /products 

Posted on 27/10/2021 09:57

+1, they’ll be using the old Covid chestnut for years & years😊

Rocky 2 buckets replied on 27/10/2021 10:02

Posted on 27/10/2021 09:32 by young thomas

Yes, I don't really understand this, when the customer does all the work themselves👎....unless it's just for the money???

 

Posted on 27/10/2021 10:02

The worst I have found is-‘administration fee’ when back in the day admin-yes👍🏻. Now we’re all e-commerce, press a key, what admin we fill in the boxes ourselves🤷🏻‍♂️. 

replied on 27/10/2021 10:07

Posted on 27/10/2021 09:32 by young thomas

Yes, I don't really understand this, when the customer does all the work themselves👎....unless it's just for the money???

 

Posted on 27/10/2021 10:07

The user and all related content has been Deleted User

SteveL replied on 27/10/2021 10:15

Posted on 27/10/2021 09:24 by JVB66

We have found that many organisations seem to now have a "booking fee" on top of the cost of tickets for events and trips even if doing it on lineundecided

 

Posted on 27/10/2021 10:15

A classic example is experience freedom. I bought online, a gift voucher from them recently as a present. Although e voucher was mentioned, when it charged me £2.50 postage and packing, labelled as such on the invoice, I assumed they were sending physical vouchers. Nothing arrived after a few days so I phoned. No physical vouchers, the £2.50 was for administration and wrongly labelled. I found the vouchers in my Spam folder. Even worse, after explaining it was a present and I would have to use my printer ink, I asked if they could send a brochure that I could include with it. No go on that, we don’t do brochures it’s all on line. Thought it a bit rich given how much CC related junk mail I get. Excellent customer service.😂

Cornersteady replied on 27/10/2021 10:23

Posted on 27/10/2021 10:23

It happens all over, why should my daughter's insurance charge an admin fee for changing her address over the phone on their files? 

A change of caravan at my Storage will incur an admin fee but putting new reg plates won't, even though both will take the same amount of time. 

It is just for the money!

JVB66 replied on 27/10/2021 10:30

Posted on 27/10/2021 10:02 by Rocky 2 buckets

The worst I have found is-‘administration fee’ when back in the day admin-yes👍🏻. Now we’re all e-commerce, press a key, what admin we fill in the boxes ourselves🤷🏻‍♂️. 

Posted on 27/10/2021 10:30

My take on admin charges ,is a result of most organisations /companies, Outsourcing much of the work originally carried out by directly employed staff,, which saves? their own payroll costs and then shifts the costs on to the customer with "admin fees"

This club is a Good? example  with much of the maintainance that in the past was carried out by site staff , is now outsourced as only their staff are "qualified?"to do the work in case of litigation if carried out by others , hence as some reviews about lights out/weeds/trees ,as a callout fee is usually envolved,so they are called for several problems?

In the past, on site Equipment Mini tractors/ mowers etc, 1st year assistants were shown how it worked at their induction or/and, by usually the Warden 

I understand there are "qualified" club staff who do what is called Lantra? training for all site staff to ensure they can operate equipment safely , and much equipment that was on sites to make grounds maintenance quicker and much better has been withdrawnsurprised

 

Cornersteady replied on 27/10/2021 10:36

Posted on 27/10/2021 10:36

Going back OT, I've noticed that a SP there is an extra £4.90 (and there are about 20 of them) and during June to September a full week on them is not possible, only two consecutive days are available in June and five/six days during the rest. 

Funnily enough this is one site where you can book grass pitches but it's really futile as there are only five of them.

ScreenName914CCF66EF replied on 27/10/2021 13:30

Posted on 27/10/2021 13:30

We have recently got back into caravanning and the fees can seem expensive when compared to C&CC, however it's been over 10 years since we last stayed at a C&CC and I remember them being terrible compared to C&MC sites, they usually had very small pitches quite close to the next and poor facilities. I think C&MC fees reflect the high quality of sites and I'm happy to that bit extra

SeasideBill replied on 27/10/2021 13:47

Posted on 27/10/2021 13:30 by ScreenName914CCF66EF

We have recently got back into caravanning and the fees can seem expensive when compared to C&CC, however it's been over 10 years since we last stayed at a C&CC and I remember them being terrible compared to C&MC sites, they usually had very small pitches quite close to the next and poor facilities. I think C&MC fees reflect the high quality of sites and I'm happy to that bit extra

Posted on 27/10/2021 13:47

I think that’s a bit harsh on C&CC. In my experience sites are sometimes better, sometimes worse, but always very acceptable. Chertsey next week works out at less than £20 for EHU and hard standing with ACR.

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