Clachan Arrival Trial.

DavidKlyne replied on 28/08/2022 00:17

Posted on 28/08/2022 00:17

This link was posted in the General Chat section but I think it would be good repost here as a separate discussion. https://www.caravanclub.co.uk/uk-holidays/useful-information/arrival-efficiency-trial-at-clachan/

The Club are going to trial the use of ANPR from 24th August at the Clachan site in Scotland to automate arrivals with the likelihood it will be rolled out to more sites if successful. Some of you may have already used commercial sites where ANRP is employed to access a site. All the details are quite extensively covered in the link. Members will have to make sure their registration number is registered when booking and apparently payment will be taken on the morning of arrival. 

David

JillwithaJay replied on 28/08/2022 14:18

Posted on 28/08/2022 09:31 by SteveL

Certainly where we have come across it (not on a campsite) I have always found it worked OK. However, did the commercial site assign you a pitch number, or were you free to choose from those available? That’s where I see problems arising.

Posted on 28/08/2022 14:18

We had requested a certain pitch so we and they knew which pitch we were going on before arrival.

DavidKlyne replied on 28/08/2022 14:37

Posted on 28/08/2022 14:37

I wonder if the introduction of ANPR and the move to 1.00pm arrivals are connected? Perhaps the harsher dealings with some members arriving early (allegedly) is all a precursor to the introduction of the new system to get people used to the new arrival time? If, as seems possible with the new system there will be minimal interaction with site staff during the arrival period,  if arrivals remained at 12 noon and people arrived early it could lead to chaos with members also trying to leave by their allotted time. So with the new system even if someone arrives 10 minutes early and of course can't get in, they don't interfere with people leaving. It does beg the question on whether there will be any restriction on people, already on site, coming and going around the 1.00pm time?  I assume the system only works on entry rather than also on exit. One commercial site I was on had both in and out which I suspect was to control people leaving by 11.00am on the day of departure. 

David

eurortraveller replied on 28/08/2022 15:08

Posted on 28/08/2022 15:08

With the departure time remaining at 1100 the Club will gradually  (very slowly, , slowly) come to see that’s when they can allow the automatic barrier at Clachan to open - no more worries of wardens shift patterns, the working time directive, shortage of staff, no toilets to clean, the staff lunch break,and all the rest.  If pitches are free at 1100 -then they can  re programme the ANPR timings. And gradually (very slowly, slowly) members will come to say Hey, that’s been a good idea .

Cornersteady replied on 28/08/2022 15:22

Posted on 28/08/2022 15:08 by eurortraveller

With the departure time remaining at 1100 the Club will gradually  (very slowly, , slowly) come to see that’s when they can allow the automatic barrier at Clachan to open - no more worries of wardens shift patterns, the working time directive, shortage of staff, no toilets to clean, the staff lunch break,and all the rest.  If pitches are free at 1100 -then they can  re programme the ANPR timings. And gradually (very slowly, slowly) members will come to say Hey, that’s been a good idea .

Posted on 28/08/2022 15:22

Is the departure time really remaining at 11 ET? I know you don't use club sites at all so it's possible you don't know?

Arch replied on 28/08/2022 15:25

Posted on 28/08/2022 10:19 by DavidKlyne

From reading the details in the link, posted by TDA in General Chat, it seems that you will no longer  need to show a membership card? Given the recent publicity given to the membership card on the App it seems a bit strange, unless the card will be dispensed with? 

I am not even sure that at Clachan there is a reception as don't you have to book in at Maragowan just down the road? So probably a good place to start. I think it will become more complicated as the sites get bigger but if you are saving on average 5/10 minutes at reception compared to the current set up arrivals could be quite smooth. This obviously lessens, quite considerably, the need for contact with site staff. Does this mean that things like site shops and perhaps selling of gas will be a thing of the past?

David

Posted on 28/08/2022 15:25

Saving 5/10mins on arrival and not having to come into contact with with site staff to me sounds quite sad, I will usually spent 3-6hrs travelling so 5/10mins is irrelevant and having the ability to avoid site staff is something I don't understand usually they are very pleasant and helpful people, the disappearance of site shops and no longer being able to get gas or a pint of milk is already here and spreading fast, if this is the future direction of the club then I despair.

Tinwheeler replied on 28/08/2022 15:36

Posted on 28/08/2022 15:25 by Arch

Saving 5/10mins on arrival and not having to come into contact with with site staff to me sounds quite sad, I will usually spent 3-6hrs travelling so 5/10mins is irrelevant and having the ability to avoid site staff is something I don't understand usually they are very pleasant and helpful people, the disappearance of site shops and no longer being able to get gas or a pint of milk is already here and spreading fast, if this is the future direction of the club then I despair.

Posted on 28/08/2022 15:36

I don’t think this is all about us but more about freeing up the staff so they can carry out other duties.

replied on 28/08/2022 15:43

Posted on 28/08/2022 15:36 by Tinwheeler

I don’t think this is all about us but more about freeing up the staff so they can carry out other duties.

Posted on 28/08/2022 15:43

The user and all related content has been Deleted User

JVB66 replied on 28/08/2022 15:45

Posted on 28/08/2022 10:19 by DavidKlyne

From reading the details in the link, posted by TDA in General Chat, it seems that you will no longer  need to show a membership card? Given the recent publicity given to the membership card on the App it seems a bit strange, unless the card will be dispensed with? 

I am not even sure that at Clachan there is a reception as don't you have to book in at Maragowan just down the road? So probably a good place to start. I think it will become more complicated as the sites get bigger but if you are saving on average 5/10 minutes at reception compared to the current set up arrivals could be quite smooth. This obviously lessens, quite considerably, the need for contact with site staff. Does this mean that things like site shops and perhaps selling of gas will be a thing of the past?

David

Posted on 28/08/2022 15:45

It seems that quite a few site managers have already stopped running their shops 

Cornersteady replied on 28/08/2022 15:50

Posted on 28/08/2022 15:50

Just been reading the FAQs. Some interesting reading.

Firstly the trail has already started? The date given is 24th August 2022 and there is one review that alludes to it. If it was indeed started on the 24th I would have thought the club would have made a better announcement, first I knew about it was yesterday? Looking forward to seeing more reviews though.

I did post upthread about letting the office know:

How do I tell you what pitch I am on?

Once your registration is acknowledged by the Automated Number Plate Recognition ANPR), and the barrier has opened to let you in, an SMS will be sent to your mobile phone asking you to reply to the message with details of your chosen pitch number.
Once you have found your pitch, please respond to the SMS message with your pitch number and we will complete your check-in. If you do not receive an SMS please either let the staff on-site know or call the Maragowan site with the details

And if one hasn't booked:

What happens if I arrive without a booking?
 

We encourage everyone to book in advance, however if you did arrive offroad by 6pm we would ask you to make a booking via the Club website or app and then use the intercom for the site staff to let you on once they have verified your booking

Cornersteady replied on 28/08/2022 15:54

Posted on 28/08/2022 15:43 by

Or simply staff reduction 😉.

Posted on 28/08/2022 15:54

No.

Will staff no longer have a job?

This is a trial to assess improvements to member experience and will enable our staff to be more available on-site and do other important jobs. This is not about cutting jobs, it's about making better use of staff time

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook