Cancellation Warning Letters

Oh I forgot we also had a "nice " letter from the club reminding us of the rules!

Cancelled a booking with the Camping Club yesterday because we couldn't get caravan out and felt it was not safe to tow. Despite it being strictly speaking against the rules and without prompting the site warden refunded our deposit. We really appreciate that as it was clearly beyond our control and felt it  a "friendly" gesture. Think that automated letters risk adding to members distress at difficult times and should be reserved for persistent offenders. 

We appreciate that giving advance notice of a cancellation may at times be difficult, especially due to Adverse weather conditions.

If there were three instances of late cancellations within the calendar year, we would review the circumstances around each cancellation using any notes held on the system, and would contact you if further information was required.

Situations such as this would always be considered on a case by case basis, and no action would be taken to suspend the membership or cancel forward bookings without first reviewing the late cancellation history and the members individual circumstances.

Please be assured that the Club has every desire to be sympathetic where a member is doing everything reasonably possible to avoid late cancellations. We will not be penalising members for genuine cancellation reasons. By no means do we want members to put themselves at risk by travelling when it is not safe to do so.