Cancellation Warning Letters

How hard would it be to add a paragraph at the end of the soul-less corporate automatic response along the lines of :

However, If you have cancelled your booking as a result of an unexpected household or family crisis, a mechanical breakdown of your outfit, or unexpected extreme weather, we understand that your late cancellation was unavoidable.

..J, back in the day, just a few minutes, even on an old warehouse sized steam driven IBM, with source and compiled code in card form....

these days, a browse of a screen, a couple of seconds typing and Bob is.....as they say.....

Some people are so easy to upset 

We were supposed to be having a long weekend away at Chatsworth, but we couldn't get out of our drive, nevermind past the 3ft snow drifts down our road.

Do we care that we got a "snotty" email from the club, no 😀

The worst thing is then, I presume it will be on "your record". Afraid to be taken "ill". Agree with Justus2. Common sense and less "worry".

"The worst thing", "on your record", "Afraid to be taken ill".

Wow, this is the Caravan Club , you are not going to be dragged away, sentenced and imprisoned. Just delete it and get on with whatever you were doing.

Did those unfortunates stuck on CC sites after their expiry days have to pay for the additional stays?

At least you didn’t loose a deposit or all of your money like you may have at a commercial site. 

My sone was due to meet us for Easter a few years ago, we were staying at godrevey and he was booked into a campsite just a bit further along the road, with the forecast of sub zero temperatures and strong winds he cancelled after all being in a tent in that weather wouldn’t be much fun. He lost his deposit for his holiday.

As for paying for additional nights if snowed in, why wouldn’t you pay?

Amend the booking for a later available date (at the same site) This avoids the automated response and if you can’t fulfil the new date, as long as you cancel that before 72 hours, nothing happens, no email, no black mark, no hurt feelings. 

Oh, and Spuz, like your avatar... Icon special editions circa 2007. SWMBO has the Marble White one.

Last year we took delivery of our new caravan and took it straight away for a few nights to Burford, about an hours drive from home. When we got there the new all singing and dancing control panel failed, so no lights power etc. The warden could not help so we had to come home after spending a whole 2 hours on site. We were given a refund for a few nights but the computer kept two nights. Mrs Warden was upset that she could not refund the full amount due to the circumstances. She gave me a written note and told me to write to the club and explain. We would then get a full refund.

Write to club we did and in due course we got a phone call telling us that the club rules state that seventy two hours are required for a cancellation and leaving early. We left the site early so tough we keep two night site fees, by the way the site was empty only a few vans there.

Not only were we upset by the failure of the new van but by the attitude of the club that we have been members for 34 years at the time.

The van was sorted by the dealer the following day but a very nasty taste was left in the mouth by the clubs attitude.