Red Pennant - Caravan Servicing

Stato replied on 30/01/2023 10:40

Posted on 30/01/2023 10:40

Good morning, 

Are people aware that one of the conditions of Red Pennant is that your caravan is serviced according to the "manufacturer's specifications"? Or at least it may be!

A couple of months ago a friend advised me that it was now a Red Pennant condition that your caravan is serviced as per the above. This surprised me somewhat. So I checked out the terms and conditions. And indeed it is. In the definitions a caravan is classed as a "vehicle". And General Condition No 2 states:

2. Vehicle(s) and secondary vehicle(s) must be serviced in accordance with the
manufacturer’s specification both before, and if necessary, during the tour and must be
in a roadworthy condition (this includes not being overloaded) and mechanically sound.

So there it is in black and white. 

I contacted the club for clarification via online chat. The response was that a caravan does NOT need to be serviced as a condition of RP. 

I sent an email to seek further clarification. I received a call on my voicemail saying that a caravan DOES need to be serviced!

I rang RP for further clarification to be told a caravan does NOT need to be serviced.

So there we are. It's now as clear as mud. A caravan needs to be serviced as a condition of Red Pennant. Or it may not. 

 

 

 

Stato replied on 31/01/2023 17:15

Posted on 31/01/2023 17:15

LLM - Thanks. You quite rightly say that the only thing that matters is what is in Red Pennant's terms and conditions. On that basis I am seriously considering moving over to C&CC's Arrival breakdown service. At least then I won't have any hassle about whether or not the car or caravan servicing meets their requirements. And as an added bonus it appears to be cheaper than RP. A double win!

Burgundy - Thank you. That is helpful. I will have a look at the check sheet. 

LLM replied on 31/01/2023 17:30

Posted on 31/01/2023 17:15 by Stato

LLM - Thanks. You quite rightly say that the only thing that matters is what is in Red Pennant's terms and conditions. On that basis I am seriously considering moving over to C&CC's Arrival breakdown service. At least then I won't have any hassle about whether or not the car or caravan servicing meets their requirements. And as an added bonus it appears to be cheaper than RP. A double win!

Burgundy - Thank you. That is helpful. I will have a look at the check sheet. 

Posted on 31/01/2023 17:30

Stato, I would always prefer to have a clause included in the terms then it is clear what you are dealing with.  In any event, regardless of whether servicing is mentioned you must ensure the vehicle is roadworthy.  

Wherenext replied on 31/01/2023 21:36

Posted on 31/01/2023 21:36

From memory the Nationwide plan with AA does not include Caravan within their definition of vehicle so does not have a service requirement. The towing vehicle does as per Peedee's post further upthread. Document currently in Caravan so am willing to be corrected.

cyberyacht replied on 01/02/2023 09:58

Posted on 01/02/2023 09:58

How many people carry all their servicing history with them? I certainly don't. It lives in a box file at home.

peedee replied on 01/02/2023 10:11

Posted on 01/02/2023 09:58 by cyberyacht

How many people carry all their servicing history with them? I certainly don't. It lives in a box file at home.

Posted on 01/02/2023 10:11

You wouldn't need them on the spot CY, maybe only to back up a claim. Caravans are covered by Nationwide but as WN says there does not seem to be a requirement for them to be serviced

peedee

lagerorwine replied on 01/02/2023 12:12

Posted on 01/02/2023 12:12

I think that the clubs Red Pennant is ensuring (the only way they can), that the caravan is in a roadworthy condition, as they have no other way of telling.

Who carries out the servicing can be debated, but documentation would probably be required if one was to make a claim.

 

Stato replied on 01/02/2023 13:41

Posted on 01/02/2023 13:41

Cyberyacht - You are quite correct. And I have no intention of using a breakdown service that needs me to "back up a claim" when I get home. Absolutely no way.

Lagerorwine - That, of course, is Red Pennant's perogative. If that is the route they want to go down then I will happily move elsewhere. It seems the majority of breakdown services (like the Club's own Mayday for example) do not need you to prove a caravan has been serviced according to the manufacturers specifications. 

Funny thing, of course, is that we still don't know whether or not RP require the caravan to be serviced. Perhaps they are still thinking about it. Even though its in the T&Cs!

Stato replied on 14/02/2023 16:03

Posted on 14/02/2023 16:03

Tammygirl - You mentioned in an earlier post that you reported this thread to the Club. I was wondering, did you ever get any sort of response?

Incidentially, before I started this thread I "reached out" to one of the RP managers with the intention of asking them about the servicing requirement for RP policies. I was advised that a RP manager would contact me the following week. Unfortunately I never heard anything. 

 

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