Red Pennant - Caravan Servicing

I think its only fair that our caravan is serviced every year for our and other road users safety, if its not part of the insurance terms and conditions it should be 

You may be right Amesford. But my point is more that the Caravan Club, in this respect, don't seem to know what they are doing. And also, are they ensuring current and prospective RP members are fully aware of the new condition. If RP staff aren't clear themselves I don't see how they can be. 

General Condition 2 seems to be common sense to me. Are they not basically saying that if either caravan or tow car needs to be serviced whilst you are away that perhaps it would be sensible to have it done before you go?  For most people going on the average 2/3 week holiday it probably wouldn't be an issue but for those that go for 2/3 months at a time it could be an issue.

As to contacting the Club my preferred method is to use email so that I have a written response as a record.

David

Yes their communication skills are not good 

Thank you David. Like you I would much rather have a written response. Which I got from the online chat (I have a copy). For extra clarification I did email RP customer services, expecting a definitive written response. However their response was to leave a message on my voicemail. Nice though the lady was, that was not what I expected. Especially when it contradicted the online chat response.

That's my concern. 

Amesford - I agree. And, unfortunately, it seems to be getting worse. In my opinion anyway.

I think you will find it is a condition of most insurances where a vehicle is involved.

peedee

Peedee - Thank you. But with the greatest respect I tend to disagree. All the other breakdown policies I have, or are aware of, expect the vehicle to be taxed and MOT'd ( in the case of cars and, i would expect, motorhomes) and generally in a road worthy condition. I would argue that that is different to being serviced according to the manufacturers specifications. If I am wrong and all the breakdown policies have servicing as a condition then I am happy to be corrected.

If Red Pennant want to introduce that policy then that is up to them. But please let members know for definite one way or the other. They can then make an informed decision whether to buy or renew RP as appropriate.

I just checked a couple of policies, here is what one says:

3. Vehicle Specifications All vehicles must:
a. be built to manufacturer’s specifications
b. have a current MOT certificate (where required)
c. have current vehicle excise duty/road tax in place
d. have appropriate insurance for driving overseas
In the event of a claim we may require proof of your vehicle’s service history.

and another:

At all times during the period of cover, the vehicle must be maintained in a roadworthy condition and regularly serviced.

I would not risk not having evidence that a vehicle was regularly serviced in case it was asked for.

peedee

It's a legal requirement that any vehicle used on a public highway is kept in roadworthy condition; insurance companies are only reflecting this requirement and quite rightly so.

A vehicle can be kept in a road worthy condition without it being serviced by a 3rd party. I'm quite capable of servicing my vehicles ..... would that be good enough for RP or an insurance co?