ACSI

Is there not a code on the ACSI card to allow you purchase the app from the ACSI web shop?

 But if you are still stuck phone their customer service people - they can help you more effectively than any of us can. 
Good wishes.

Hi Eurotraveller

yes I tried that but didnt help.

I have just {literally} had a reply from ACSI saying that there is a problem with UK customers that they are trying to resolve.

I have previosly phoned their Customer Services at least twice with no resolution, but it seems they are now looking into it.

I assume you got as far as creating an account? I can get the App into the basket and the code is accepted but I find you cannot procede to payment. It just locks up. I will try again tomorrow.

peedee

Same result this morning, you can get as far as procede to payment and no further.

peedee

Mine from last year still seems to be working and updating. Certainly the price bands have updated to 2023. I don’t recall having signed up for automatic updates on the App, but perhaps I did. As I want it, it does not really matter. I will have to see if they take any payment. Or perhaps it’s a function of this problem they are having and will cease working shortly.🤔

It might depend on whether you are a subscriber or just buying the one off ACSI discount card. I stopped my subscription some time ago and currently have only bought the discount card for 2023. Not too fussed if the App never works because I subscribe to Search4Sites and Park4night which in conjunction with ACSI should give me plenty of choice for a forthcoming 6 week tour.

peedee

Hi Peedee

Thats exactly what happens to me. I was on the phone to ACSI and went through the process to get the App with the rep from ACSI listening to my progress.

Each time after entering my bank details it locked up/declined. I did this several times assuming I had put my info in wrong and the ACSI rep assumed it was my fault.

On looking at MY Account on ACSI I now 5 orders for the APP all "Processing" ??!!

Anyway, as stated above, they seem to now be aware the problem is at their end.

God knows how much it has cost me in phone charges, a lot more than 3.99 euros!! 

God knows how much it has cost me in phone charges, a lot more than 3.99 euros!!

What number did you ring? I used the one on their web site when I had a problem paying for the guide. That was actually in Bridlington, so was included in our unlimited call plan.

Hi SteveL

Sorry for delay in response.

Yes rang Bridlington but appears to transfer to an overseas dialling tone??

Tried to buy the app again today with no joy but on My Orders account at least my subscription no longer appears as "Processing" just my App orders.

4 days on and no response from email and ringing them just gets long waiting times which ive bgiven up on

I'll also email them and see if I can get anything out of them.

peedee