When is a CL not a CL?

AJB replied on 04/08/2016 20:52

Posted on 04/08/2016 20:52

A bit of a tale first.....  We recently booked 8 nights on a CL.  The club book listing says 'comm site adj'. 

Part 1.  On arrival at the CL we found that we were allocated onto the commercial site - apparently it's not only adjacent, but run by the CL owner!  When queryin g why we hadn't got what was booked his reply was 'I run it all as one site - it's too difficult to do otherwise'.

I think my expression told him what I felt, and thankfully before I levelled the caravan, he was back saying 'I've managed to fit you onto the other part of the site.'

Part 2.  Club rules, see handbook page 283... no more than 5 caravans etc...at any one time.  So why did this CL owner have 6 caravans/motorhomes on his CL for the first 7 nights of our stay?

Please note that we didn't 'rock the boat' at the time as we were with friends who were staying on after we left.

The club's opinion is welcomed on both points.....  I will supply the CL name on request.

n.b.  friends have also received similar treatment at a completely different CL - is this a commom problem?

AJB replied on 10/08/2016 18:56

Posted on 10/08/2016 18:56

OK - the time has come to reveal that the CL that caused me all the hassle was CL 786 - Cuckoos Corner (Hereford).

I am about to review the CL separately on their page on this web-site.  Please note that it will be mainly Good to Excellent EXCEPT their ability (or unwillingness?) to operate a booking system for a 5-van site!

Thanks to all for your comments.  I understand that the CL department will be adding a footnote to this post.

cyberyacht replied on 12/08/2016 10:39

Posted on 12/08/2016 10:39

Over-occupancy has been around for a long time. I remember back in the mid eighties staying on a CL that ended up with more than five vans so the problem has been around for at least thirty years.

RochelleCC replied on 12/08/2016 11:00

Posted on 12/08/2016 11:00

Hi everyone,

I have a repsonse from the CL Team here at Head Office:

Some land owners who operate a Certificated Location (CL) with the Caravan Club may also have additional camping/caravanning activity on their land which is licenced by the local authority.  If this is the case, the Caravan Club would expect that additional activity to be completely separate from the CL with no shared facilities and that there be no cross marketing between the two activities. 

We do our best to notify members via our website or in our Sites Directory and Handbook if there is an adjacent commercial site.  As it is inappropriate to market a commercial site off the back of a CL, members should be absolutely certain when they make a booking that they are booked onto the CL.

A CL is for a maximum of 5 units ie: caravans, motorhomes or trailer tents at any one time and any breach of this rule if reported will be investigated by the Caravan Club.

Should members identify owners who may not be complying with the conditions of their CL Certificate or are placing members on an adjacent commercial site when they expected to stay on a CL, please email us at clresponse@caravanclub.co.uk or send a short letter to the Caravan Club at East Grinstead House with their findings and any photographs should they be available

Vulcan replied on 12/08/2016 21:44

Posted on 12/08/2016 21:44

Hi everyone,

I have a repsonse from the CL Team here at Head Office:

Some land owners who operate a Certificated Location (CL) with the Caravan Club may also have additional camping/caravanning activity on their land which is licenced by the local authority.  If this is the case, the Caravan Club would expect that additional activity to be completely separate from the CL with no shared facilities and that there be no cross marketing between the two activities. 

 

Rochelle,some months ago I queried the existence of shared facilities and another member of your staff gave a different answer,in effect stating that shared facilities were acceptable as long as it was made clear in the site description, I have always understood like you that shared facilities were not acceptable.-

Thank you for your e-mail about WC facilities on Certificated Locations.

 

In order for a new CL to open, they are not required to provide WC or shower facilities.  If CL owners choose to provide them we assume, unless we are told differently, that they are for the exclusive use of members.  However if we are informed this is not the case, we will look to either remove or at least advertise these facilities differently making members aware that they are shared facilities.

 

If you are aware of sites that we are perhaps not advertising as ‘shared facilities’, please let us know and we will update our information

JazziJ replied on 13/08/2016 17:38

Posted on 13/08/2016 17:38

There's one in Yorkshire similar, their website says 5 vans plus unlimited tents, Fair enough if was also a C&CC CS as well, but it isn't.  Caravan area is in the carpark and  reviews state cars parked between units.

eyebrowsb replied on 13/08/2016 19:16

Posted on 13/08/2016 19:16

We stayed on a CL earlier this year which was infact 2 adjacent CL's, each had 7 hardstanding pitches.  There was also an 'overflow' field with 2 hardstandings.  They were separated by hedges, with rubbish and recycling bins in each field.  

Apart from that, facilities were shared (i.e) showers, toilets, CDP, grey waste emptying.  Also a shared entrance drive.  I'm not sure if this is allowed?

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