PJosephs replied on 31/10/2017 16:05
Posted on 31/10/2017 16:05
Hi. I've Burstner motorhome approaching its one year anniversary (purchased new December 2016) and I'm trying to ascertain i) what servicing is required to maintain the guarantee/warranty and ii) what's best practice, being new to motorhome ownership.
Under i) the motorhome has a 2 year warranty and a 5 year water ingress warranty. To maintain the 5 year water ingress warranty, the guarantee booklet notes an annual check is required at a cost of one hour's labour.
I've called each UK Burstner dealer and have been told I need a full service (including mechanical/engine - that's from the dealer I purchased it from), have been told I need a habitation check and water check only, that I just need a habitation check as that includes water check and that I just need a water check. Pricing has varied from £200 to £400 for habitation check and £100-£200 for water ingress. I'm okay with price variation but would like to know what needs doing at the one year mark as no UK Burstner dealer agrees with another. No dealer's service department has given the same answer, or has heard / knows of the guarantee stating one hour's labour or provides a response that matches service schedule information held on their website.
Should I book in for a habitation check and water check with an authorised Burstner dealer to preserve/adhere to the Burstner guarantee/warranty and then I'm fine to get the mechanical side looked at after 2 years by any authorised Fiat dealer?
Many thanks.
PJosephs