First year service/warranty

PJosephs replied on 31/10/2017 16:05

Posted on 31/10/2017 16:05

Hi. I've Burstner motorhome approaching its one year anniversary (purchased new December 2016) and I'm trying to ascertain i) what servicing is required to maintain the guarantee/warranty and ii) what's best practice, being new to motorhome ownership.

Under i) the motorhome has a 2 year warranty and a 5 year water ingress warranty. To maintain the 5 year water ingress warranty, the guarantee booklet notes an annual check is required at a cost of one hour's labour. 

I've called each UK Burstner dealer and have been told I need a full service (including mechanical/engine - that's from the dealer I purchased it from), have been told I need a habitation check and water check only, that I just need a habitation check as that includes water check and that I just need a water check. Pricing has varied from £200 to £400 for habitation check and £100-£200 for water ingress. I'm okay with price variation but would like to know what needs doing at the one year mark as no UK Burstner dealer agrees with another. No dealer's service department has given the same answer, or has heard / knows of the guarantee stating one hour's labour or provides a response that matches service schedule information held on their website. 

Should I book in for a habitation check and water check with an authorised Burstner dealer to preserve/adhere to the Burstner guarantee/warranty and then I'm fine to get the mechanical side looked at after 2 years by any authorised Fiat dealer?

Many thanks. 

hitchglitch replied on 02/11/2017 17:34

Posted on 02/11/2017 17:34

OK David. Mine Is a 2016. There doesn’t seem to be comparable information in my service book and I had to register online to get the service intervals. There is no mention there of minimum mileage so maybe they have changed the recommendation.

Tinwheeler replied on 02/11/2017 17:44

Posted on 02/11/2017 17:44

Thanks, David. It’s as I suspected.

The annual oil change for low mileage vehicles is because condensation builds up in the oil with short journeys/low mileage. Long distance use will burn it off.

It's better to do the oil change too often rather than not often enough.

DavidKlyne replied on 02/11/2017 20:42

Posted on 02/11/2017 20:42

The most I have managed to do in any one year is just over 5000 miles and I imagine that in the future I won't exceed that figure. Every year I have had at least an oil change service. OK it costs me a bit more each year than somebody doing more miles.

Going back to the OP post I do wonder what they do in their damp/water ingress test that costs up to £200? I would be interested to know what they do differently to a standard damp test?

David

the chiefs replied on 02/11/2017 23:44

Posted on 02/11/2017 23:44

in respect of the base unit if you have a fiat check out Fiat Professional - should be in your handbook or you can do it online

they give two or three year cover, including breakdown, with the van and have one of the most helpful help teams ( for any problem) 

make sure your mechanical service is going to be done at a Fiat dealers, some motorhome dealers use garages operating to  'the manufacturers standards,'

in respect of Habitation check have it done at a dealer for your make of conversion, not just the cheapest because i can tell you, from experience, that the converter will want proof that it has been done annually to specified standards

hope this helps. 

Ps fiat also operate a free security registration service for their base vehicles

pps my dealer did not tell me any of the above !

 

 

 

 

 

Thornsett replied on 03/11/2017 10:22

Posted on 03/11/2017 10:22

You need a damp check every year. Unless you are competent in motorhome matters, an annual habitation check is a good idea to give you peace of mind. Some of the accessories fitted to your van will have their own service schedules, which I ignore as I have the checks. I'd recommend using a Burstner dealer which is an Approved Workshop. This should give you a list of things checked, any issued found, and the necessary damp check.

If you have an Alko chassis, your axle nipples may require greasing every year. Check you AlKo handbook. My Fiat Professional dealer does mine every 18 months.

You do not need an oil change at 12 months unless you are doing low mileage [say below 6,000 miles a year], running in mainly urban areas or extreme weather conditions [highly unlikely]. An annual oil change is seen by some as good practice whilst others will say it is unnecessary. You won't get a definitive answer.

On the advice of Fiat Professional's Head Office, I have moved to 18 months+ service schedules for peace of mind. I do 6,500 miles pa, mainly on cross country main roads with little urban driving. 

MichaelT replied on 03/11/2017 11:39

Posted on 02/11/2017 20:42 by DavidKlyne

The most I have managed to do in any one year is just over 5000 miles and I imagine that in the future I won't exceed that figure. Every year I have had at least an oil change service. OK it costs me a bit more each year than somebody doing more miles.

Going back to the OP post I do wonder what they do in their damp/water ingress test that costs up to £200? I would be interested to know what they do differently to a standard damp test?

David

Posted on 03/11/2017 11:39

David

I thought the same but if you see my post above a lot of the euro makes include a tin or paint to reseal the holes left by the prongs (or something) so includes cost of paint plus time for man to paint it on.  Apart from that as usual its just the normal caravan/motorhome rip off culture by dealers (IMHO of course)

TonyIshUK replied on 05/11/2017 20:07

Posted on 05/11/2017 20:07

A couple of thoughts;

Fiat dealers generally do not lub the Alko rear axle as a matter of course unless specifically requested.  This item is not on their service schedule.

The better marque dealers who have knowledge of the mhome they sold generally have an idea where faults might occur, flagged up by the manufacturer. Or knowledge that gas, electrical or damp was at a standard that needs checking over time due to wear and vibration. 

In my book, electric, gas, and damp inspection is sensible, as oil change on low mileage and chassis inspection if you tow.  

Being charged £60 an hour to be told Windows don't open, doors creak and drawers stick is something I can do without.

rgds

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