Faulty Reversing Camera

hitchglitch replied on 20/09/2016 13:48

Posted on 20/09/2016 13:48

Shortly after we took delivery of our AutoSleepers Broadway the reversing camera stopped working. Took it back to Marquis who spent a lot of time on it and concluded that a new camera was needed. As this involved cutting inside the van at the back of a cupboard they suggested taking it back to the AS factory who would effectively be able to do an invisible repair with matching materials. Of course, the inevitable happened. Got to the factory and it worked perfectly!

It is now giving what I would call "inverse video"; very strange colours which make it impossible to see the image clearly. It is booked in to go back to the factory but as it is an intermittent fault I am being told that they can't do much unless the fault is there when I arrive because it could be the monitor or the camera.

Anybody experienced this fault and what are the views on the intermittent fault - should they just replace all the possible faulty elements? It is a two hour plus journey each way so not keen to keep returning.

JVB66 replied on 20/09/2016 14:28

Posted on 20/09/2016 14:28

I would think as Maquis have looked at it when it was faulty,then they should contact Auto Sleeper to advise to change it for you(they are some how the same company)

peegeenine replied on 20/09/2016 14:38

Posted on 20/09/2016 14:38

It may help if you can take a picture or video when it is playing up.I did this recently when I had a problem with the control panel. I was able to show and prove what the fault was.

hitchglitch replied on 20/09/2016 17:25

Posted on 20/09/2016 17:25

It may help if you can take a picture or video when it is playing up.I did this recently when I had a problem with the control panel. I was able to show and prove what the fault was.

Excellent idea. Thanks.

meecee replied on 20/09/2016 21:03

Posted on 20/09/2016 21:03

We had similar problems with our previous AS Broadway FB and just like you it would not happen when we took it back to the dealer under warranty, however the dealer accepted that the fault existed and arranged for an auto elecrician who re-wired the live power wiring to the interior cab llght.  This solved the problem completely - hope this helps.

hitchglitch replied on 21/09/2016 13:31

Posted on 21/09/2016 13:31

We had similar problems with our previous AS Broadway FB and just like you it would not happen when we took it back to the dealer under warranty, however the dealer accepted that the fault existed and arranged for an auto elecrician who re-wired the live power wiring to the interior cab llght.  This solved the problem completely - hope this helps.

That's a surprising fault but I will follow up. Many thanks.

meecee replied on 22/09/2016 09:22

Posted on 22/09/2016 09:22

The guy who came to our house to fix it had lots of experience fitting these cameras and said he'd met this problem various times before, it seemed to be connected with an intermittant power feed to the camera, thus the rewiring.  Sorry if this is vague, OH is at golf so I can't be more specific (he wrote the previous post.)

hitchglitch replied on 22/09/2016 19:19

Posted on 22/09/2016 19:19

The guy who came to our house to fix it had lots of experience fitting these cameras and said he'd met this problem various times before, it seemed to be connected with an intermittant power feed to the camera, thus the rewiring.  Sorry if this is vague, OH is at golf so I can't be more specific (he wrote the previous post.)

Thanks. I am due to take it back to the factory in three weeks time so if you have any more precise information on the fault it would be appreciated. Now have a photo to prove it.

meecee replied on 22/09/2016 22:25

Posted on 22/09/2016 22:25

We collected our new A/S Broadway FB and went for a 'shakedown' trip to Bristol. Everything worked normally but when we left the CC site we travelled no more than half a mile before the rear-view screen blanked out. I say rear view because it was allowed then and I left it switched on full time. I pulled in to the first lay-by and switched off the ignition, when I restarted normal service resumed but during the journey the same fault occurred a number of times. Each time switching off and restarting cured the fault. On occasions though grid lines or patterns appeared on screen  - I seem to remember that they were red. As you have found when I wanted to show others the fault it would not happen. Andy Diggle at Dorset Motorhomes (now Dolphin) was/is a genuinely helpful chap and suggested that they arrange fo an auto-electrician who fits rear view cameras for them to visit my home and try to sort it out. When he arrived he said that he had encountered the problem before and re-routed the power feed to the permanently live feed to the cab interior light just a few inches above the rear-view screen. This was done without any damage and was undetectable but it fixed the problem permanently. I am not an expert but it seems that the screen was sensitive to power fluctuations in normal driving situations and using a 'local' power feed was immune. It may all be totally irrelevant to your problem but I hope it helps.  (meecee's OH)

hitchglitch replied on 23/09/2016 21:30

Posted on 23/09/2016 21:30

We collected our new A/S Broadway FB and went for a 'shakedown' trip to Bristol. Everything worked normally but when we left the CC site we travelled no more than half a mile before the rear-view screen blanked out. I say rear view because it was allowed then and I left it switched on full time. I pulled in to the first lay-by and switched off the ignition, when I restarted normal service resumed but during the journey the same fault occurred a number of times. Each time switching off and restarting cured the fault. On occasions though grid lines or patterns appeared on screen  - I seem to remember that they were red. As you have found when I wanted to show others the fault it would not happen. Andy Diggle at Dorset Motorhomes (now Dolphin) was/is a genuinely helpful chap and suggested that they arrange fo an auto-electrician who fits rear view cameras for them to visit my home and try to sort it out. When he arrived he said that he had encountered the problem before and re-routed the power feed to the permanently live feed to the cab interior light just a few inches above the rear-view screen. This was done without any damage and was undetectable but it fixed the problem permanently. I am not an expert but it seems that the screen was sensitive to power fluctuations in normal driving situations and using a 'local' power feed was immune. It may all be totally irrelevant to your problem but I hope it helps.  (meecee's OH)

Many thanks. Helpful background; I'll see how I get on.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook