Am I being overcharged for servicing?

Love our motorhome replied on 17/12/2018 21:49

Posted on 17/12/2018 21:49

I have a Autotrail motor home with a Fiat Ducato 2.3 130 multi jet euro 6 engine, first registered in March 2017, and has covered 13000 miles.  It will shortly be due for its mandatory  2 year service. I have been quoted £600 by my local Fiat Commercial vehicle centre.  This seems to be an awful lot to replace the oil and filters. As I am new to motorhomes I would be grateful for members opinions as to whether they think this sum extortionate or par for the course. Many thanks in anticipation. David Brown

ocsid replied on 18/12/2018 11:44

Posted on 18/12/2018 11:44

"I asked about next year and the garage just said no need to do anything, it will get an MOT which is a good safety check and I think 4 years may need a timing belt but will see when we get there."

A worrying outfit to deal with there, the timing belts life is as much to do with the passage of "time" as it is with use.

If Fiat replace the timing belt and related bits at 4 years, then there is nothing to "see when we get there", 4 years is 4 years.

Inspecting the belt properly requires its removal, so pointless putting a used one back, to save the cost of a belt etc.

A 4 year change is though a bit early by general standards today. The life belts makers are prepared to risk going to has come down from the optimistic figures once quoted, but I suggest most makers talk about 5 years. 

young thomas replied on 18/12/2018 13:06

Posted on 18/12/2018 11:20 by JVB66

Surely the alko chassis grease comes under the habitation service?and you had to "pay?" for a soft wear mod that was a  base vehicle build faultsurprised

Posted on 18/12/2018 13:06

I didn't have a habitation service....i don't need one, although I did have a 'damp check'

the Alko chassis need greasing each year so the Fait dealer did it (for free) while he had the van

they also did the dash mod for free.

MichaelT replied on 18/12/2018 13:47

Posted on 18/12/2018 11:44 by ocsid

"I asked about next year and the garage just said no need to do anything, it will get an MOT which is a good safety check and I think 4 years may need a timing belt but will see when we get there."

A worrying outfit to deal with there, the timing belts life is as much to do with the passage of "time" as it is with use.

If Fiat replace the timing belt and related bits at 4 years, then there is nothing to "see when we get there", 4 years is 4 years.

Inspecting the belt properly requires its removal, so pointless putting a used one back, to save the cost of a belt etc.

A 4 year change is though a bit early by general standards today. The life belts makers are prepared to risk going to has come down from the optimistic figures once quoted, but I suggest most makers talk about 5 years. 

Posted on 18/12/2018 13:47

Calm down, I said I think it is 4 years but could be 5 I cannot remember now and what I meant was I will see if it needs replacing at the 4 year service or not as recommended by FIAT not if it was worn or not...undecided

They do seem to be a good local company to deal with and from prices quoted on here very reasonable too, there are often MH's in the yard there so I guess I am not the only one to think so!!

JVB66 replied on 18/12/2018 15:48

Posted on 18/12/2018 13:06 by young thomas

I didn't have a habitation service....i don't need one, although I did have a 'damp check'

the Alko chassis need greasing each year so the Fait dealer did it (for free) while he had the van

they also did the dash mod for free.

Posted on 18/12/2018 15:48

"Free?"at that price surprised

KeithandMargaret replied on 18/12/2018 15:56

Posted on 18/12/2018 15:56

The recommended Belt change on the same model as the OP is either five years or, I think, 70,000 miles – whichever comes sooner.

As most Motorhomes don't do that high a mileage its best to change the belt, and water pump at the same time, after 5 years.

I had the belt and pump changed on my 2013 MH a few months ago – around £350 by a non-Fiat garage.

But check you don't have a chain, rather than a belt, which is another kettle of fish.

10tenmen replied on 18/12/2018 16:03

Posted on 18/12/2018 16:03

Swift Bessacarr 424 2016 

I had my 1st done in October at The local Fiat professional commercial dealership 2 years old 4500 miles North East Trucks in Hull, the cost was £240 they found the dreaded dashboard was faulty and replaced it under warranty, The local Fiat car dealership 4 miles away wanted £575 for the exact same service, I also had a problem with my Pioneer Avic camper sat nav that I had fitted myself, they plugged it in and updated the ecu to show it had a none standard radio system which took 20 mins and was totally free.

Cant fault the service it pays to shop around, the service manager thought the car dealership only had one commercial ramp so charged more than them, he also added they service quite a few  Ducato motorhomes

Randomcamper replied on 18/12/2018 17:10

Posted on 18/12/2018 17:10

As I understand it a 2017 Fiat will need Fiats own Multiecuscan software to reset at least one of the two service indicators, otherwise it will eventually go into limp mode.

For this reason I shopped around Fiat Pro garages to get a good price for a service on my 2016 model, I would have far rather done it myself.....

If you take it to a non Fiat garage you need to ask them specifically if they have Multiecuscan, (it can be bought on licence).

And there is an interesting article in this month's MMM magazine about the Fiat timing belt change, obviously recommending at least a five year interval and changing the water pump as well, but also the idler pulley screw, which isn't normally included in the job, but is recommended, and costs £2.

Kontikiboy replied on 19/12/2018 10:55

Posted on 19/12/2018 10:55

Yes, LH you are!     Enough examples on here already.    I had my Swift 2016 Fiat 150 MJ serviced at my local Fiat Pro garage last January, 2 year service £399.      They also picked up a dodgy seal around the windscreen, just above the windscreen wipers and a common fault, fixed under warranty.      On collection they stated that the next service was in 2 years and would include timing belt.   However, having read that MMM report referenced above, I will delay that until a later service. I had a long chat with the foreman of that garage (Chelston Motorhomes at WELLINGTON) on collection prompted by a query I had about the chassis greasing and I was quite impressed by the list of items they cover on the 2 year service, for £399.    This February I will need to have the MOT done so will have that done at Chelston.

It’s worth thinking about your 3 year Fiat warranty when considering shopping around , if your van is less than 3 years old.

BillC

JVB66 replied on 19/12/2018 15:36

Posted on 19/12/2018 10:55 by Kontikiboy

Yes, LH you are!     Enough examples on here already.    I had my Swift 2016 Fiat 150 MJ serviced at my local Fiat Pro garage last January, 2 year service £399.      They also picked up a dodgy seal around the windscreen, just above the windscreen wipers and a common fault, fixed under warranty.      On collection they stated that the next service was in 2 years and would include timing belt.   However, having read that MMM report referenced above, I will delay that until a later service. I had a long chat with the foreman of that garage (Chelston Motorhomes at WELLINGTON) on collection prompted by a query I had about the chassis greasing and I was quite impressed by the list of items they cover on the 2 year service, for £399.    This February I will need to have the MOT done so will have that done at Chelston.

It’s worth thinking about your 3 year Fiat warranty when considering shopping around , if your van is less than 3 years old.

BillC

Posted on 19/12/2018 15:36

When our LVs and cars have been serviced we have as far as i can remember a "check list"of work required and "checked off tick"of the work as it is carried out?

EmilysDad replied on 19/12/2018 17:20

Posted on 18/12/2018 17:10 by Randomcamper

As I understand it a 2017 Fiat will need Fiats own Multiecuscan software to reset at least one of the two service indicators, otherwise it will eventually go into limp mode.

For this reason I shopped around Fiat Pro garages to get a good price for a service on my 2016 model, I would have far rather done it myself.....

If you take it to a non Fiat garage you need to ask them specifically if they have Multiecuscan, (it can be bought on licence).

And there is an interesting article in this month's MMM magazine about the Fiat timing belt change, obviously recommending at least a five year interval and changing the water pump as well, but also the idler pulley screw, which isn't normally included in the job, but is recommended, and costs £2.

Posted on 19/12/2018 17:20

You can usually reset service intervals on any vehicle using a sequence of button presses of various switches without use of the vehicle manufacture's specific kit. https://www.youtube.com/results?search_query=fiat+service+reset

Local garages are unlikely to buy manufacturer specific kit otherwise they'd need one for Fiat, Vauxhall, Ford etc which just isn't economically viable ... Merc's own kit (STAR) costs a fortune to buy and a fortune to maintain the updates from the Fatherland.

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