Our new caravan !!

Prudent to get their money back and go elsewhere.

The key to this caravanning lark with common poor quality parts thrown together at circuses is a dealer who will support you through your ownership period.

This particular example doesn't bode well.

It’s obviously your choice but that option wouldn’t be mine.

I do hope you didn’t fall for the old trick of letting them have your previous van in advance of collecting the new one leaving you without any van at all.

PS. You deserve some form of compensation for wasted journeys, unacceptable delays etc. Push them as hard as you can.👍🏻

Over the many years we have had Most types of LV that is the real lesson we have learnt it is get a dealer that is more customer orientated against saving a few pounds on a deal? 

One of the problems now it seems ,because of the upsurge in ownership manufacturers it seems cannot kelp up with demand and are letting standards slip even more, coupled with a lot of equipment is bought in mostly from other countries (as the windows/roof vents)

A trip to a big dealership in Kent highlighted what seems a country wide problem at this time, nil stock of new vans a no delivery date for some models 

They say covid in most countries has had a big impact on delivery of fittings for most manufacturers 

We sold our old van back last winter so haven’t had one since then. The trouble is if we insist on them getting us a replacement we go to the back of the queue again and possibly wait another 3 months like when we first put our order in back in March and that’ll take us up to mid September !!

We will go over it with a fine tooth comb when we pick bit up but it’s looking like the first trip we had planned in it in 2 weeks time is off !!

By the way the dealership is very close to the WSM junction.

Why would you go to the back of the queue? The dealer should be jumping through hoops to get you sorted quickly in order to stop you nipping down the road to Highbridge and buying there instead.

I think you might benefit from doing a bit of table thumping for an early resolution or they'll keep you waiting as long for a replacement window as for a new caravan. Compensation, too, would be high on my agenda.

TW I can only assume we’d go to the back of the queue as it wouldn’t be fair on other customers who are waiting or whom have been promised a delivery date for theirs, I shall reserve more judgment until tomorrow when I’ll shall be making more enquiries.

I wish you luck.

I would think, looking at the picture the damage is possibly j must the outer skin of the skylight and if the dealer has been OK so far their repair should work , untill a replacement has been sourced, just have them check surfaces around the damage with you in attendance. for any damp ingress , most caravans made these days have little or no wood for water to soak into 

Its worrying when you find something like that. The person handing over the caravan must have seen it if they looked at the caravan at all before offering it to you. We actually pay for these PDI's. Someone should be hauled over the coles for it but they won't because the industry doesn't have those standards. I would consider carrying out a full and detailed inspection before accepting it next time, as they have shown they cannot be trusted. The excuse will be that it must have just happened.

Why not name and shame. To attempt a handover of a caravan with such a fault is unacceptable. Fellow punters could then take there business elsewhere.

Colin