Leaking Elddis

What type of windows are fitted, we have the dometic flush type and assume they clamp from the inside as can't see any screws

Any chance that Elddis have put the leaking fault right. I am thinking of buying an Eldiss Rambler Wandahome 2021

Caravanning in uk you’re got to carry a tool box and sealant gun just in case !its true what watto64 says do it right do it yourself.

Elddis do not do the job.  It is done by your dealer and is done under warranty which is free of charge.  The whole frame is replaced so not a simple fix.  Ours is being done next month at the dealership.

I have always had a Coachman before.  Is this leaking a specific Eldiss problem. 

Hello sorry to open an old thread! 
could I ask which dealer you used and also the age of the caravan, as ours is a 2018 so just out of warranty!

we are on holiday and have been out for the day and come back to a huge wet patch on our bed.. will be firing off an email to dealer in the morning.

Just wondering where you got the info from.

Many thanks 

Whether bought new or second hand from a dealer you are still covered by the Consumers Right Act 2915 for up to 6 years as this is an inherent fault. If bought privately you are on your own.  Is your dealer telling otherwise and if so they are telling you porkies!

We returned to caravanning in August 2020 after a 20 year break. I bought a 2020 Elddis Xplore 422 which on first impressions offered us a sensible layout at a reasonable budget with plenty of storage space compared with my last unit a 1993 Coachman 440/5.

Our intentions was to use it to avoid Covid restrictions, when relaxed, as accommodation to visit distant friends and family in the UK.

We picked up the Xplore in early August and were able to make use of it for a trips to Greetham, Norfolk and Blenheim/Henley.

Putting the van away for the winter we were happy with the our little home from home.

2021 proved to be different. To date we have encountered the following problems (latest and worst first)

1) water leaking in through front window hinge rail - dealer has put a claim into Elddis for remedial work to the internal skin (80% on the damp meter ceiling to floor) and has temporarily sealed the window with duct tape until they obtain approval from Elddis and obtain the necessary parts. It recently survived a major rain storm without further water ingress.

2) sink waste separated at glued trap connection - repaired on site with vasaline (no sealant available 7:30 Saturday evening) plus a good few laps of electrical insulation tape.

3) sink tap loose - removed and studied construction decided to fit locking nut to fixing spindle thread

4) cutlery drawer catch not holding drawer shut under braking conditions - its forwards facing - damaged and bent runners with ball bearings falling out - sourced new runners and replaced. Also dresser lower door opening when on the move so will add magnetic catch

5) whale water heater - the hot outlet "quick fit" plug into the heater tank is ABS/ plastic - it sheared one evening whilst having our evening meal depositing a large quantity of hot water into the front of the caravan wetting shoes, bedding and the carpets. We had to seek emergency alternative accommodation for the night before returning the next morning to pack up and curtail or stay. Our dealer was approached personally and offered to look at it in July. It being April I decided to fix the problem myself. Rang Whale who immediately offered to send me a brass replacement outlet plug. This arrived promptly 2 days later complete with a 4 page instruction leaflet in English and German with instructions how to remove the sheared off plastic thread! It took minutes to repair but days to dry out the sleeping bags and shoes.

6) the shower screen retaining clip came away from the shower cubicle liner as the self taping screws were simple screwed into thin plastic liner. Extended screws secured into the wooden wall behind + spring loaded clamps top and bottom during transit have proved to be successful.

7) the front blind cassette came away from the wall. Keep on re- tightening the screw after each trip. Maybe better after the water damaged internal front skin is replaced?

Otherwise can't fault the Xplore, love the layout for 2 adults, it tows very well and has allowed us to get out and about during these Covid limiting times. Two more excursions planned and hope the water damage repair will be better than new.

" Otherwise can't fault the Xplore"

I hope you right. At least it may be helpful for you to know you have 6 years  protection under the Customer's Rights Act 2015 (from the dealer).  

I have an Elddis Xplore 304 & dealing with Elddis/dealer over major inherent faults has been an absolute nightmare...Elddis do everything possible to duck their responsibilities.  No wonder they are bottom of the pile when it comes to customer satisfaction. I won't risk another Elddis again, I afraid. 

And yet if you look in the recent club magazine, caravan design awards, it’s Elddis, compass, buccaneer, with little to no mention of build quality etc.

Im coming to the conclusion, after nearly 40 years of membership, that this isn’t a members club but an agent for manufacturers. No one listens to members feedback and worse, no one cares.

as long as we continue to spend our hard earned money on defective products and they can sell everything they produce nothing will change.