Poor Service CC on Camping Key card

Wherenext replied on 11/04/2016 18:21

Wherenext

Posted on 11/04/2016 18:21

Ordered one of these online. No problems. Website states will be sent out following day but allow 7 days for delivery. OK. Except no card arrives so I ring club and am told that on the day I ordered it they had a problem with some of the orders and it looks like mine was one of those.

The club sends our emails to wish you a happy stay at your site. The club sends out emails berating you for not cancelling within 72 hours. But they can't send an email out advising you they had a problem with their orders for this item or can't find out which orders they had problems with. They merely leave the member to wonder where their order is, then when you ring up they put the order through again but can't rush it even though it may now arrive after we've left and will therefore be redundant!

Poor service. Sad

17 replies

eurortraveller replied on 13/04/2016 19:28

Member

eurortraveller

Posted on 13/04/2016 19:28

I travel overseas without this card - not a problem to me.

Wherenext replied on 13/04/2016 19:39

Member

Wherenext

Campervanner

Posted on 13/04/2016 19:39

I travel overseas without this card - not a problem to me.

Write your comments here...It looks like we'll be doing the same. Happy

DavidKlyne replied on 15/04/2016 15:56

Moderator

DavidKlyne

Motorhomer

Posted on 15/04/2016 15:56

Arranged my Red Pennant on Tuesday on the phone and paperwork came yesterday and my Key Card came today, thats pretty good service. Mind you I still have last years Key Card and the ACSI ID valid until July so wasn't so crucial for me.

David

GyynNorma replied on 15/04/2016 18:35

Member

GyynNorma

Posted on 15/04/2016 18:35

Just posted a comment on this subject in a thread running in the Overseas section, missed this specific post before. I ordered RP at the end of March, phoned CC this week about non delivery, to be told that there have been problems since Easter. A new one has been ordered and marked urgent, but I don't feel confident.

Wherenext replied on 15/04/2016 18:37

Member

Wherenext

Campervanner

Posted on 15/04/2016 18:37

It actually gets worse, David. The card arrived today. Looked at it when we arrived home at lunchtime. The card had an expiry date of March 2016, yep the expiry date had already been and gone. Rang the club. Could they get one sent to the CL we're driving to on Sunday before we catch our ferry. No, they couldn't. The card had to be sent to the address on the card!

So much for going the extra yard for the customer. Not a happy bunny.

The club employee I spoke to said that the club used to have the cards printed in house but now have it done by a third party printers and also that they have had quite a lot of complaints similar to my own.

DavidKlyne replied on 15/04/2016 20:59

Moderator

DavidKlyne

Motorhomer

Posted on 15/04/2016 20:59

You had me worried there so I have just checked, mine is OK. Sorry that you seem to be going from bad to worse. I did notice that is was only sent second class.

David