Poor Service CC on Camping Key card

Oh dear hope my bad luck isn't catching.  The CC are doing well arn't they.

We've just found out that we don't have a 2016 CC book but we do have a 2016 map the numbers off course don't relate to the 2015 book oh well no time to order one now, will just have to use what we have and tinternet We don't have a camping Key this year as no RP but we do have the CCI through Acsi.

Have a great trip WN.

Ta, TG. You too.

If they had a problem is it possible they didn't know you had ordered one and therefore couldn't let you know? 

David

I had a problem last year when I ordered the savings book.  Phoned them up about it and they sent it out again, problem solved.  I do a lot of online shopping and every now and then a problem arises, easily sorted with a phone call or email.  I would hardly call it poor service, it's just one of those things.  As David has said, if they didn't know there was a problem with your order, they could hardly do anything about it.

Sounds like a computer glitch and these things happen. You just have to live with them in the computer age and far worse problems have happened to others. We did order ours some time back and it arrived almost immediately.

If you need the vouchers they are available on the web together with details of the places involved.

If they had a problem is it possible they didn't know you had ordered one and therefore couldn't let you know? 

David

Write your comments here...David, they knew that a problem had occurred as they admitted it to me when I brought up my problem with them. Each order is given an order number so how difficult would it be to go through that days batch and send an email to those who had ordered online? Not very difficult. Instead they did absolutely nothing! Zilch! They could quite easily just have re-run the batch the following day. Couldn't have been that many. Really poor service.

I had a problem last year when I ordered the savings book.  Phoned them up about it and they sent it out again, problem solved.  I do a lot of online shopping and every now and then a problem arises, easily sorted with a phone call or email.  I would hardly call it poor service, it's just one of those things.  As David has said, if they didn't know there was a problem with your order, they could hardly do anything about it.

Write your comments here...Sorry but that's not correct. The first thing the operative said was "Oh yes, we had a problem with some not being printed..."

Hope it arrives before you set off WN. Can't be long before you go now.

Hope it arrives before you set off WN. Can't be long before you go now.

Write your comments here...Sunday if it has arrived by then, if not we'll give it one more day and head eastwards on Monday.

Hope you get an early post where you live. We're lucky if ours arrives before 14:00.