Monday's website outage

daniellec replied on 10/05/2016 10:19

daniellec

Posted on 10/05/2016 10:19

Hi everyone

Yesterday morning at around 10.10am we experienced a technical issue with one of our website databases. The rebuilding of the database has taken longer than expected, meaning that the website was completely unavailable until being restored today.

We’d like to reassure you that the database held website content only, so did not affect the transactional areas of the site. Any bookings made yesterday before 10.10am are not affected, and you can see details of these as normal by logging in to the website and visiting the My Profile area.

We are very sorry for any inconvenience caused and thank you for your patience while our teams work hard to restore the website. We expect full website functionality to be restored later this morning.

Thanks

Danielle

17 replies

EmilysDad replied on 10/05/2016 10:41

Member

EmilysDad

Caravanner

Posted on 10/05/2016 10:41

...... We expect full website functionality to be restored later this morning.

....

That's something we've all been waiting for for a very long time

huskydog replied on 10/05/2016 10:51

Member

huskydog

Motorhomer

Posted on 10/05/2016 10:51

So, basically someone pulled the plug out so they could plug in the vacuum cleaner!!!

jeffcc replied on 10/05/2016 11:02

Member

jeffcc

Caravanner

Posted on 10/05/2016 11:02

so the question arises Where were the data back ups one would expect a large company would have had? in case of such a scenario. And how/why did it take so long to restore if these back ups were in place?

replied on 10/05/2016 11:04

Posted on 10/05/2016 11:04

The user and all related content has been Deleted User

DavidKlyne replied on 10/05/2016 11:13

Moderator

DavidKlyne

Motorhomer

Posted on 10/05/2016 11:13

Danielle

Thanks for the update, hopefully the IT crew can go home now and get some rest.

David

jeffcc replied on 10/05/2016 11:15

Member

jeffcc

Caravanner

Posted on 10/05/2016 11:15

cannot see anyone asking for heads to roll or claiming to be an "expert AD" (unlike others) People are just asking the question which is surely what forums are for and as club members do you not think we are entitled to better service than an outage of the site for over 24hrs?

JohnathonWaples replied on 10/05/2016 11:27

JohnathonWaples

Posted on 10/05/2016 11:27

cannot see anyone asking for heads to roll or claiming to be an "expert AD" (unlike others) People are just asking the question which is surely what forums are for and as club members do you not think we are entitled to better service than an outage of the site for over 24hrs?

Hi Jeff, apologies for any inconvenence caused due to the Club Together outage I can understand your fustration. Unfortunately this was a technical issue but rest assured that we're back! Happy

Kennine replied on 10/05/2016 11:47

Kennine

Posted on 10/05/2016 11:47

Most companies suffer Website outages. There is nothing unusual about that. It's up and running again with no lost data so I would suggest that no criticism should be levelled at Head office staff.. Well done staff for your hard work and for your update.

Takethedogalong replied on 10/05/2016 12:02

Member

Takethedogalong

Posted on 10/05/2016 12:02

Well they certainly get lots of practice fixing things! Loss of CT wasn't an issue, but I suspect for the membership as a whole, and not just the tiny minority who use CT, yet another relatively protracted down period must be frustrating. Be interesting to know if it affected automated bookings at the site end as well?