Great Savings Guide - again

Watendlath replied on 03/03/2017 15:21

Posted on 03/03/2017 15:21

 Earlier this week I spent 20+ minutes listening to the CAMC's lovely "musak" while I waited for someone from the Club shop extension to be free to answer the phone. (Not blaming them for being busy!).

My request was for a hard copy of the Great Savings Guide which was readily granted and the book deivered today, so it is obvious that there are plenty in stock to send to members on request.

BUT....why is there not a link on the GSG webpage so that members can simply click on it to order a copy and therefore save themselves the dreaded "musak" and at the same time free up hard pressed staff to deal with other matters more quickly?

Justus2 replied on 04/03/2017 08:34

Posted on 04/03/2017 08:34

Online is fine whilst at home with internet access and a printer..but for me, the hard copy is best to have in the van as you have all the venues to hand and vouchers too..

I notice that you can live chat with an agent, but not at the weekends, only 9am - 9pm  Monday to Friday.. so I will wait..

Doesn't seem customer friendly or a very adventurous , pioneering or forward thinking approach to me.... undecided

replied on 04/03/2017 08:44

Posted on 04/03/2017 08:44

If I have the book I might  use an offer. Very rare though. However without the book certainly would not. 

It does seem they want to make it hard to get. Doesn't seem long since they sent out to all.

Justus2 replied on 04/03/2017 08:58

Posted on 04/03/2017 08:44 by

If I have the book I might  use an offer. Very rare though. However without the book certainly would not. 

It does seem they want to make it hard to get. Doesn't seem long since they sent out to all.

Posted on 04/03/2017 08:58

It well worth having though ET, in October last year we used a voucher to get  2 for one into the Bowes Museum at Barnard Castle and saved a tenner.. also used it at Beamish ....Later this month we are going to the Peak District and want to go to the Tramway museum at Crich as we haven't been for many years, again two for one will save us half the entrance fee... smile

I have the vouchers for now, but a book for the rest of year would be very handy... ah well at least all the sites have been rebranded...wink

replied on 04/03/2017 09:08

Posted on 04/03/2017 09:08

Hmmmmm. We are staying at Barnard Castle for 5 nights sometime this year. Not been to the Bowes Museum. 

A long time since we were at Beamish. About 10 or 11 years and I believe that a lot has changed. 

Bakers2 replied on 04/03/2017 09:33

Posted on 04/03/2017 09:33

EasyT both Bowes and Beamish are well worth revisits. Beamish has evolved a lot. Don't think we'll get that far this year 😔

replied on 04/03/2017 09:44

Posted on 04/03/2017 09:44

A good shout Bakers. We are staying about 20 miles away at Old Hartley, Whitley Bay this year. Might make a good visit

SteveL replied on 04/03/2017 09:52

Posted on 04/03/2017 09:52

Whilst I hardly ever use the site book, preferring to use the web site. I find  the great savings guide in hard copy, much more useful than the web alternative. 

If I have the book it is easy to look at the maps for where you are, to see if there is anything within range, then quickly flick to the page to see what it is. On the web site, if I wanted to see places around Barnard Castle on the map, I could search for this. However, it does not show all the finds on one map, you have to call up four separate maps. At the end of this, I would then of course have to print off the voucher. Very clunky to say the least.

replied on 04/03/2017 14:18

Posted on 04/03/2017 14:18

I seem to recall that the 12 month update of site prices etc is no longer sent out either. I seem to recall requesting one last year and receiving individual sheets of paper rather than a booklet

Takethedogalong replied on 04/03/2017 17:11

Posted on 04/03/2017 17:11

I contacted live chat last night, asked for a hard copy, provided our membership number, and bingo, in the post. It isn't obvious where to order online, but this was an easy and pleasantly rapid response!

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