Disgraceful behaviour by the Caravan Club insurers

Having read this thread and the information given on the other thread, unless their insurance was null and void then why would I want to be left in such a predicament.

..Read on

Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.

The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am.  Eight hours may seem a long time but you do not know what was available in the bussiest time of the year when most decent establishments would be fully booked.

Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.

I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes it is not.  Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.

I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.

 

I agree with you Wildwood, I'm surprised the CC Insurance Dept have let this thread run and it needs their prompt attention.

Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.

The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am.  Eight hours may seem a long time but you do not know what was available in the bussiest time of the year when most decent establishments would be fully booked.

Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.

I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes it is not.  Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.

I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.

 

I worked in an industry where on occasions we had to evacuate up to a couple of hundred people at short notice, maybe 2 hours.  Our people always managed to find accommodation before the guys hit the beach so there is no reason why the club/insurance couldn't find some sort of accommodation for possibly 4 to 8 people!

Depends on where and when. In some areas you are dependent on small hotels and guest houses whose owner are not going to be available probably between 10pm and 9 am.

This was an awful experience for all concerned and we are very thankful that no-one was seriously injured.  The facts are not quite as portrayed on this thread, please consider this before posting further.  We cannot comment on individual claims but please be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out.

This was an awful experience for all concerned and we are very thankful that no-one was seriously injured.  The facts are not quite as portrayed on this thread, please consider this before posting further.  We cannot comment on individual claims but please be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out.

...As some of us suspected,,

This was an awful experience for all concerned and we are very thankful that no-one was seriously injured.  The facts are not quite as portrayed on this thread, please consider this before posting further.  We cannot comment on individual claims but please be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out.

...As some of us suspected,,

+1.  We have only been able to read a one-sided account here on CT and jumping to conclusions without knowing the full facts is wrong.  Of course the CC cannot dicuss individual cases on a public forum, and I doubt we will ever find out the true facts, but for me there is no reason not to consider the CC for insurance next time it's due.

Thanks Jean

There are any number of reasons why a response may be delayed. Some people forget to renew their insurance and get a nasty shock when they phone for help! Not as unusual as it sounds.

Having had input from the CC staff - thanks to Jean - I think it best to close this thread now rather than continue any further speculation or accusations.

Many thanks to those who have contributed.