Contacting Caravan Club seems impossible

charlie25 replied on 26/06/2020 13:43

Posted on 26/06/2020 13:43

I have tried three times today to contact by phone and on hold at least twenty minutes to no avail.

I just would like to know The cost of my caravan insurance this year.

on my profile there is no policy for this year and yet they expect you to renew by pressing the green button. The club could at least give you the information before asking you to consent to the policy.

 

JVB66 replied on 27/06/2020 19:16

Posted on 27/06/2020 16:41 by charlie25

Well, finally got through to the Caravan Club by telephone and only on hold twenty minutes. Spoke to a lady who was working from home answering phone calls and e mails. She was able to give me the cost of renewal for my caravan insurance and promised to e mail me a copy of the policy. I am still waiting for the e mail and a copy in the post, which apparently I should have received four weeks before renewal. I have compared various quotes from other companies and the Caravan Club is the most expensive. So I will wait and see the policy first before making my decision which company to insure with.

Posted on 27/06/2020 19:16

On a Saturday? waiting for an email? probably monday i would think.  why did you wait so long  to make contact if your renewalis imminent? undecided

all our info is in my profile cool

charlie25 replied on 27/06/2020 19:29

Posted on 27/06/2020 19:29

My renewal is in three weeks, so still plenty of time. I just expect a response to my query and details are not yet in my profile.surprised

JVB66 replied on 27/06/2020 19:38

Posted on 27/06/2020 19:29 by charlie25

My renewal is in three weeks, so still plenty of time. I just expect a response to my query and details are not yet in my profile.surprised

Posted on 27/06/2020 19:38

That is unusual ,unless with so many staff at home rather than at HO things are running late 

GTP replied on 28/06/2020 11:06

Posted on 27/06/2020 16:41 by charlie25

Well, finally got through to the Caravan Club by telephone and only on hold twenty minutes. Spoke to a lady who was working from home answering phone calls and e mails. She was able to give me the cost of renewal for my caravan insurance and promised to e mail me a copy of the policy. I am still waiting for the e mail and a copy in the post, which apparently I should have received four weeks before renewal. I have compared various quotes from other companies and the Caravan Club is the most expensive. So I will wait and see the policy first before making my decision which company to insure with.

Posted on 28/06/2020 11:06

Ditto...1) It is not Insurance but 'Cover'..done in house. Claims are at discretion of club exec.... 2) At least £100 above other quotes, like for like.

Keep well clear !!

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