Club Together recent website outage

Hello .johnathon long time no see  thanks for the message and hope you haven't lost to many curls with all the stress 

its nice to have CT back 

Glad that the service has been restored.  My main issue is that when the website fails and is restored we have to put up with the linguistic outrage that is the Americanism "outage".  When service is restored is that an "inage"?  Is the repair conducted by the application of a "shake it all aboutage"?  Is it the website Hokey Cokey?

So, JW, what happened?

I feel sorry for the CL owners who have lost bookings due to access to their pages being down.

PS. will you place a link to this thread in the CT feedback section, please, as that's where people expect to find info about the site.

Right, Jonathon.....your above post was the opportunity to explain the position to date regarding the understanding of the recent outages....

yes, an apology is nice....but those using the forum want to know that the cause has been understood and that the latest remedial action will keep the service stable.

so, why did it take umpteen outages to understand what the cause was (assuming this wont crash in a few minutes) and why were your customers just left in the lurch rather than being up front in explaining the situation.

notwithstanding the outages themselves, where i expect many hours of hard work were expended in chasing tails in order to recover it, meaningful communication from the club has been non existant.

a few straight forward facts dont go amiss when dealing with customers.....

i know its not your job to put the systems right but you are the current mouthpiece of the club so theres no one else to get this information from.

Right, Jonathon.....your above post was the opportunity to explain the position to date regarding the understanding of the recent outages....

yes, an apology is nice....but those using the forum want to know that the cause has been understood and that the latest remedial action will keep the service stable.

so, why did it take umpteen outages to understand what the cause was (assuming this wont crash in a few minutes) and why were your customers just left in the lurch rather than being up front in explaining the situation.

notwithstanding the outages themselves, where i expect many hours of hard work were expended in chasing tails in order to recover it, meaningful communication from the club has been non existant.

a few straight forward facts dont go amiss when dealing with customers.....

i know its not your job to put the systems right but you are the current mouthpiece of the club so theres no one else to get this information from.

Well said, BB. It's not often we agree but this time you're spot on.

thanks, tw....im sure we actually agree on lots of things

thanks, tw....im sure we actually agree on lots of things

And a lot we don't but I believe in giving credit where it's due.

Hi Johnathon, thanks for the information these things happen from time to time. Keep up the good work....

We know they happen from time to time, JMC, but not again and again and again. 

Would someone please tell me what's happened to the reviews from members about club sites?