Club Together recent website outage

Are we going to get the site reviews back or have they been lost ? 

Posted elsewhere but i think here is more appropriate:

Honestly, I've never encountered a website like this anywhere else - ever.  It's bloody frustrating!  Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area.  The 2 CLs beg to differ) but if the CC provide a website and booking facilities, they should work.

As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites.  Last week I couldn't do that as the website was down, and then the phone lines too!  The app is next to useless.  This week, I went online to check the forum for a thread I'd been following regarding our holiday next month.  I couldn't do that.  Then I went to check a CLs details later that day.  I couldn't do that either.  Last night i tried to use the Fast Book system.  I got an error message.  And when I wanted to read a review of a site?  Guess what!  No can do!

Please, please, please can this be sorted?  I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help.  It would be such a shame to drive them all away with these infuriating outages.  I just want it to work!

Posted elsewhere but i think here is more appropriate:

Honestly, I've never encountered a website like this anywhere else - ever.  It's bloody frustrating!  Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area.  The 2 CLs beg to differ) but if the CC provide a website and booking facilities, they should work.

As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites.  Last week I couldn't do that as the website was down, and then the phone lines too!  The app is next to useless.  This week, I went online to check the forum for a thread I'd been following regarding our holiday next month.  I couldn't do that.  Then I went to check a CLs details later that day.  I couldn't do that either.  Last night i tried to use the Fast Book system.  I got an error message.  And when I wanted to read a review of a site?  Guess what!  No can do!

Please, please, please can this be sorted?  I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help.  It would be such a shame to drive them all away with these infuriating outages.  I just want it to work!

Very well put.......

Would someone please tell me what's happened to the reviews from members about club sites? 

Well if they are not considered an important enough a part of the site and member information to back up and restore I certainly won't be wasting my time writing any more.... 

Hi everyone,

We are pleased to advise that our Club Together service is again live.

Unfortunately we are still having some technical problems which may mean the site could be unavailable again in the short term. We are working hard to resolve these technical issues to regain full functionality and stability of the site.

We are really sorry for the recent service interruptions and recognise that this is as disappointing for you as it is for us.

We hope that you continue to enjoy our community and thank you for your patience.

If you use ct etc every day as some do then i can understand some of the comments,but to most of us it was a slight blip and some people need to get a grip after all nobody DIED.

So for us technically minded people any chance of an update on where the problems actually lay? and what the proposed solutions are as this failure is fast becoming unacceptably regular

Thanks, Rochelle. Nice to see you back. We realise you and JW are not personally responsible for the site breaking but people would really like a meaningful explanation of what's going on rather than another roll out of stock phrases. 

On another forum there is talk of CC being the victim of a cyber attack which would be of concern if it's true. Can you not persuade someone in the know to make a statement about what's going on?