Caravan Club Vouchers

Dodi replied on 02/05/2016 16:59

Posted on 02/05/2016 16:59

We have just been on the phone for over an hour to try and redeem Caravan Club Card reward points in exchange for vouchers - we have not succeeded!! Barclay Card are only nterested in Freedom Reward points.  Is anyone else having a problem?

Wildwood replied on 02/05/2016 20:12

Posted on 02/05/2016 20:12

The card gives you site night vouchers and nothing else. Were you looking for club vouchers of a different sort?

Dodi replied on 02/05/2016 21:05

Posted on 02/05/2016 21:05

no just site night vouchers

scoutman replied on 02/05/2016 21:12

Posted on 02/05/2016 21:12

That is the exact problem I encountered earlier this afternoon. Being directed to claim freedom rewards website would not accept my CC credit card number. Will try again tomorrow when hopefully I can speak to a human being, not a computer.

moulesy replied on 02/05/2016 22:01

Posted on 02/05/2016 22:01

Probably best to contact them other than on a bank holiday. Must say we've never had a problem claiming vouchers - 2 minute phone call and vouchers arrive within a few days. In fact we've just used a couple last weekend! Happy

scoutman replied on 02/05/2016 22:13

Posted on 02/05/2016 22:13

Are there more problems with the Barclaycard connection with the Club as the website is saying they are not taking any more applications for the credit card at the moment

Dodi replied on 03/05/2016 09:53

Posted on 03/05/2016 09:53

Just had a phone call from Barclays Bank to say Caravan Club Night Vouchers Department do not work on Bank Holidays - why didn't any of their operators know this and keep transferring us . There perhaps should have at least  been a recorded message when we were transferred.  Problem now sorted, the moral of the story is  don't try to redeem points for Caravan Club vouchers on any Bank Holiday.

Dodi replied on 03/05/2016 09:55

Posted on 03/05/2016 09:55

Just had a phone call from Barclays Bank to say Caravan Club Night Vouchers Department do not work on Bank Holidays - why didn't any of their operators know this and keep transferring us . There perhaps should have at least  been a recorded message when we were transferred.  Problem now sorted, the moral of the story is  don't try to redeem points for Caravan Club vouchers on any Bank Holiday.

Mitsi Fendt replied on 03/05/2016 14:56

Posted on 03/05/2016 14:56

Never had a problem redeeming mine. Just phone the contact centre and the automated system puts me through to a nice lady in Ireland and vouchers turn up a few days later.

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