Caravan Club Vouchers

Following my failure to redeem my points on Monday, I rang on Tuesday, also spoke to a nice Irish lady who informed me that my points total was short of that required for four vouchers. When I questioned this as my latest statement shows this not to be the case, I was told that due to my not claiming for some time some points had dropped off. However, as this had only just occurred she reinstated them, so I now await four vouchers in the post. Moral: don't try to claim points on a Bank Holiday. Lesson learned.

Following my failure to redeem my points on Monday, I rang on Tuesday, also spoke to a nice Irish lady who informed me that my points total was short of that required for four vouchers. When I questioned this as my latest statement shows this not to be the case, I was told that due to my not claiming for some time some points had dropped off. However, as this had only just occurred she reinstated them, so I now await four vouchers in the post. Moral: don't try to claim points on a Bank Holiday. Lesson learned.

Sorry for the problems everyone has been having.  The rewards team office is manned from 9-6 pm Mon - Friday and Sat 9-4 and not Bank Holidays.  There used to be a message on the line about opening hours which is no longer there.. We have brought this to Barclaycard's attention and they tell us they are working to reinstate this.    Jean

do you have to have the card with you to use the site night vouchers now

That used to be the case however I suspect that many, like myself no longer use the club credit card. 

You need either the card or the letter that came with the vouchers.

Although as statement should do. As the offer is dying out I would be surprised if it was not accepted without. I kept my old card with the corner cut off.