Caravan Club Non Insurance Policy

Posted on 30/11/2019 15:34 by Robert

Hi All

Just a Heads up with insurance

I got quotes for insurance on new Volvo b being an wrinkley I got quote from Saga on line with quotes from other companies as well

I phoned Saga to ask few questions about insurance during this conversation Sage rep said it would be insured with LV insurance who had their own authorised repairers which i queried saying as new car i would use a Volvo repairer

I was told no probs i could use who i wanted to it just that they did have their authorised repairers

Having sorted out that in the event of a claim i could use Volvo repairers i took out the insurance

Unfortunately ten days after taking delivery of car i took it out on a sunday morning (day after heavy rain) to find i had fuel pouring out I drove to the Volvo dealer complained bitterly that car should get fuel leaks after only ten days They like me thought a fuel pipe had come off They loaned me a car & said they would be working on it first thing in morning

About 11am i had call from garage saying that problem was rodent attack it had chewed thru fuel pipe & some wires

so trip to garage was needed to apologise profusely to sales staff 

Insurance company contacted took them two weeks to send their engineer out who agreed the repairs I then asked about hire car while mine being repaired I was told no I could not have one as I had not used their repairers which was not mentioned when I queried using Volvo repairers before taking out insurance

So if you taking out insurance make sure you have all the details

I for one will not use Saga or LV again lesson learnt 

Sorry for long post but wanted to give all details/facts

 

Posted on 30/11/2019 15:34 by Robert

Hi All

Just a Heads up with insurance

I got quotes for insurance on new Volvo b being an wrinkley I got quote from Saga on line with quotes from other companies as well

I phoned Saga to ask few questions about insurance during this conversation Sage rep said it would be insured with LV insurance who had their own authorised repairers which i queried saying as new car i would use a Volvo repairer

I was told no probs i could use who i wanted to it just that they did have their authorised repairers

Having sorted out that in the event of a claim i could use Volvo repairers i took out the insurance

Unfortunately ten days after taking delivery of car i took it out on a sunday morning (day after heavy rain) to find i had fuel pouring out I drove to the Volvo dealer complained bitterly that car should get fuel leaks after only ten days They like me thought a fuel pipe had come off They loaned me a car & said they would be working on it first thing in morning

About 11am i had call from garage saying that problem was rodent attack it had chewed thru fuel pipe & some wires

so trip to garage was needed to apologise profusely to sales staff 

Insurance company contacted took them two weeks to send their engineer out who agreed the repairs I then asked about hire car while mine being repaired I was told no I could not have one as I had not used their repairers which was not mentioned when I queried using Volvo repairers before taking out insurance

So if you taking out insurance make sure you have all the details

I for one will not use Saga or LV again lesson learnt 

Sorry for long post but wanted to give all details/facts

 

Posted on 05/12/2019 14:07 by richardandros

I have so far resisted commenting on this subject  but I now will.  I took out CMC Cover, last December when we bought our new Knaus.  To be honest, I struggled to find a suitable insurer - either because of the value of the van, the fact that it was not UK manufactured - or that some wanted to impose what I considered to be unrealistic conditions.  The CMC quotation was both reasonable and competitive and what swung it for me was peace of mind knowing their previous reputation for handling claims.

Just over a month ago, we had the unfortunate (and frightening) experience of someone firing an air rifle at us whilst on a site in Cumbria.  A very nice site we have used before and not one where you would have expected that sort of thing to happen.

It resulted in an air-pellet sized dent in the side of the van which has had to be repaired at a cost of something in the region of £1000 to £1500.  Ok - so not a massive claim on the insurance in the greater scheme of things, but a claim, nevertheless.

I have to say that the manner in which the claim has been handled by Devitt's has been nothing short of excellent. An assessor arrived at the house to inspect the van, the day after I submitted the claim.  He immediately authorised repairs and negotiated with my chosen repairer.  I have been informed of progress throughout the repair, by Devitt's, either by email or telephone - and when they say they will ring you back - they actually do!

When we hit a bit of a problem regarding the supply of a new decal and window seal by Knaus, the assessor stepped in and whilst I don't know the detail of what was said between him and the repairer, those spares have miraculously turned up.

I have yet to collect the van - hopefully that will happen next week, but so far, the response from Devitts - in terms of 'fighting my corner' has been outstanding and it is for this reason that I haven't hesitated to renew my CMC cover, this year.

Posted on 05/12/2019 14:07 by richardandros

I have so far resisted commenting on this subject  but I now will.  I took out CMC Cover, last December when we bought our new Knaus.  To be honest, I struggled to find a suitable insurer - either because of the value of the van, the fact that it was not UK manufactured - or that some wanted to impose what I considered to be unrealistic conditions.  The CMC quotation was both reasonable and competitive and what swung it for me was peace of mind knowing their previous reputation for handling claims.

Just over a month ago, we had the unfortunate (and frightening) experience of someone firing an air rifle at us whilst on a site in Cumbria.  A very nice site we have used before and not one where you would have expected that sort of thing to happen.

It resulted in an air-pellet sized dent in the side of the van which has had to be repaired at a cost of something in the region of £1000 to £1500.  Ok - so not a massive claim on the insurance in the greater scheme of things, but a claim, nevertheless.

I have to say that the manner in which the claim has been handled by Devitt's has been nothing short of excellent. An assessor arrived at the house to inspect the van, the day after I submitted the claim.  He immediately authorised repairs and negotiated with my chosen repairer.  I have been informed of progress throughout the repair, by Devitt's, either by email or telephone - and when they say they will ring you back - they actually do!

When we hit a bit of a problem regarding the supply of a new decal and window seal by Knaus, the assessor stepped in and whilst I don't know the detail of what was said between him and the repairer, those spares have miraculously turned up.

I have yet to collect the van - hopefully that will happen next week, but so far, the response from Devitts - in terms of 'fighting my corner' has been outstanding and it is for this reason that I haven't hesitated to renew my CMC cover, this year.

Posted on 05/12/2019 15:23 by Cornersteady

An extremely interesting and informative good post based on reality not guesswork as R2B says. Thanks for posting r&r.