Watendlath replied on 07/03/2019 18:03
Posted on 07/03/2019 18:03
I received an email from CAMC asking me to fill in a Trustpilot review as follows...
Your feedback is hugely important to us and helps us to shape your Club around the things that matter most to you.
We’d love it if you could let us know on Trustpilot how your Club experience has been, so we can make changes and improvements and keep doing the good things well.
So I did, giving three stars (out of five) and saying “Expensive club sites” and nothing else.
However, the following quickly appeared from Trustpilot...
To make sure the reviews on our platform are of high quality and useful to everyone, we run random automated checks of review patterns. Our software flags reviews consisting of promotional references, marketing material, and / or repeated postings.
Your review of www.caravanclub.co.uk has been flagged by our automated software. This means we’ve removed it from our platform.
I believe my review was a valid and acceptable opinion and as such should be allowed, even if it is critical of how this aspect of the club is run. So, does this mean that CAMC have instructed Trustpilot not to accept critical reviews? If (as I hope) not, why was a mildly critical review refused?
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Watendlath
Caravanner