Trustpilot reviews

Strange then indeed Watendlath. 

I think a lot of folks, myself included, get a tad confused about Trustpilot. If I look to review say a certain item I am interested in purchasing, I might click on the only visible link to reviews, and it comes up with stuff unrelated to the item, but all about using/buying from the supplier. So useful in terms of what you can expect from the company, but perhaps not the specific item. These are often covered elsewhere.

I did note someone had left a review mirroring our exact experiences regarding Club Insurance, and it was not complimentary.

Trustpilot is useful, it allows reviewers to comment on the whole experience of using a company, rather than the products they sell. 

Would be good to have a response from HQ.

I had a notification from Trip Advisor about a review I left a good few years ago. It was a very positive review. The restaurant in question had been bought by new owners, and all reviews were being removed so that they reflected only the current experience, which I had no issue with. It’s not good for new owners/management to carry long term baggage. 

Hi there,

I've forwarded this on to my colleagues to investigate.

Thanks for the response Ro. 

I filled mine in had no idea what I was reviewing.A sub window popped up asking if I had a degree (or how I obtained it), my age, and gender.

I have since Deleted User my Trustpilot entry..

We have been sending out emails to a number of members asking for their experiences of Club Membership, and it has been great to have had so many responses. We’ve started using Trustpilot’s platform to provide an unbiased and independent view of the Club as a whole, so everyone, members and non-members, can see a fully honest view of what our members think. 

There are a number that raise criticisms and we welcome these honest reviews. We won't (and can't) tell Trustpilot to remove any reviews - if we think a review is inaccurate (or not about us) we can ask Trustpilot to review it, these are all reported here: https://uk.trustpilot.com/review/www.caravanclub.co.uk/activity 

Trustpilot do have an system that will detect suspicious or unusual activity, which would result in the review being removed, and they have advised that this is what has happened in this case.Trustpilot's Compliance Team have reached out to the user to explain this; if the reviewer can prove this is not the case then it will be put back online. Based on Watendlath's review it may be due to the short content that it was flagged with the automated system, so if you contact Trustpilot as per their email then they can look to get the review re-added.

Its good to have explanations, thanks

peedee

And such a quick response from HO.  Thanks.

Thanks for the explanation and the possible reason for the deletion.

However, there is nothing to say that the review must be in excess of a minimum length.

And, I emailed Trustpilot's Compliance Team immediately and have since heard nothing other than their holding email acknowledgement.

I am still of the view that there is a degree of jeopardy linked to encouraging such reviews. It gives sucker to all sorts people with axes to grind and often ends up receptacle for the disaffected and I don't see how that helps the Club. Do people who might be interested in joining the Club really read reviews on such sites before joining the Club? 

As to the OP, I can see, given the explanation by Rachel above, why it was removed. Three words is a comment not a review. There surely needs to be some context by way of an explanation as to why the reviewer feels the sites are expensive? 

David

There surely needs to be some context by way of an explanation as to why the reviewer feels the sites are expensive? 

I'd I say that that it is an explanation in it's own right. A Bentley Continental GT is expensive. Does that really need qualifying?