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Technical Advice "Well Done"

gatewaya89 replied on 07/06/2017 06:52

gatewaya89 profile picture Member

gatewaya89

Caravanner

Posted on 07/06/2017 06:52

Hi All

Ansley & Jane here just thought it may be nice as totally newcomers to caravanning to give a big thank you to the CMC Technical bod's! Especially Eileen who I seem to always be chatting to for advice! Let me give you an in site to our last telephone conversation, When we first took our van out to the White Beach site all was well until we left the site and had traveled some 5 miles when out of nowhere came the sounds of squalling and squeaking! we stopped and tried to figure out what the hell was making the noises? anyway managed to get back to our secure site and unhitched the van and went on home. Next day first thing I was on the telephone to the technical bod's yet again! and Yes Eileen had the privilege once again of talking to her favorite caravan problem caller (..lol) Anyway once again she listened to the problem and straight away asked the question "Have you removed the paint from your ball" "No I said its brand new" why would I do that? She then goes on to tell me that the paint can rub of the ball while traveling and get stuck up between the friction pads which then causes the loud sounds we heard on the way back!And not only that but then she tells me what parts to buy and how to fix the problem myself! What a women hey!.lol Anyway brought parts carried out instructions given by Eileen and low and behold hitched up yet again took van out for trial run and not a squeak or sound was to be heard! We often forget that the club has all these staff working in the back ground and as we only get to see just the wardens on site,Jane & Ansley would like to say a really big thank you to Eileen, Kelly and all the staff that man the technical help line as the help and advice they give on a daily basis is priceless to someone like us who are newbie's and just starting out on our caravanning experiences. Saying "Thank you" to all for such a great service doesn't somehow express what a great service you are delivering on behalf of the club! "Well Done Guy's"

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replied on 07/06/2017 19:42

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Posted on 07/06/2017 19:42

'Appen so, dunno never tried to clean any.

KellyHenderson replied on 09/06/2017 13:10

KellyHenderson profile picture Staff

KellyHenderson
Posted on 07/06/2017 06:52 by gatewaya89

Hi All

Ansley & Jane here just thought it may be nice as totally newcomers to caravanning to give a big thank you to the CMC Technical bod's! Especially Eileen who I seem to always be chatting to for advice! Let me give you an in site to our last telephone conversation, When we first took our van out to the White Beach site all was well until we left the site and had traveled some 5 miles when out of nowhere came the sounds of squalling and squeaking! we stopped and tried to figure out what the hell was making the noises? anyway managed to get back to our secure site and unhitched the van and went on home. Next day first thing I was on the telephone to the technical bod's yet again! and Yes Eileen had the privilege once again of talking to her favorite caravan problem caller (..lol) Anyway once again she listened to the problem and straight away asked the question "Have you removed the paint from your ball" "No I said its brand new" why would I do that? She then goes on to tell me that the paint can rub of the ball while traveling and get stuck up between the friction pads which then causes the loud sounds we heard on the way back!And not only that but then she tells me what parts to buy and how to fix the problem myself! What a women hey!.lol Anyway brought parts carried out instructions given by Eileen and low and behold hitched up yet again took van out for trial run and not a squeak or sound was to be heard! We often forget that the club has all these staff working in the back ground and as we only get to see just the wardens on site,Jane & Ansley would like to say a really big thank you to Eileen, Kelly and all the staff that man the technical help line as the help and advice they give on a daily basis is priceless to someone like us who are newbie's and just starting out on our caravanning experiences. Saying "Thank you" to all for such a great service doesn't somehow express what a great service you are delivering on behalf of the club! "Well Done Guy's"

Posted on 09/06/2017 13:10

Thank you so much for your kind comments. We (Eileen, Dave, myself and Nigel) really enjoy talking to members.

IanH replied on 09/06/2017 18:45

IanH profile picture Member

IanH

Posted on 09/06/2017 18:45

Kelly - what did you suggest then?

(for tbe benefit of the rest of us).

gatewaya89 replied on 12/06/2017 09:57

gatewaya89 profile picture Member

gatewaya89

Caravanner

Posted on 12/06/2017 09:57

Hi All

Update since posting to tech dept! Advice spot on! removed old "Friction Pads" to find very well worn and covered in black paint from the new tow bar, Purchased new set of pads fitted in under a minute inside of tow bar now clean as a whistle, went out to Sandringham for a test run and what a difference! Not a sound or a squeak to be heard. Threw old set away as very well worn and to be honest at the price of new one's its just easier to fit them and know job done for a good few years again!As newbies can't thank you guys enough for all advice given as usual spot on!If only tow bar fitters would tell you about cleaning tow ball before use! hey ho! can't have everything..lol

DSB replied on 12/06/2017 15:16

DSB profile picture Moderator

DSB

Caravanner

Posted on 12/06/2017 15:16

Good to hear you made good use of the Technical advice line,  Gatewaya89.  It's a useful reminder to us all that they are there, ready and waiting to receive our calls.

David 

Cornersteady replied on 12/06/2017 16:38

Cornersteady profile picture Member

Cornersteady

Caravanner

Posted on 12/06/2017 16:38

yes, agree. Some things like that are often taken as known by those more experienced and forget we all had to learn even the simple stuff sometime. As the saying goes, the only stupid question is the one you don't ask. You pay for the advice line so use it

gatewaya89 replied on 13/06/2017 06:44

gatewaya89 profile picture Member

gatewaya89

Caravanner

Posted on 13/06/2017 06:44

As we said! praise where praise is due! these guys field god knows how many calls a day and on so many subjects and yet every time I have rang in with a query your met with a great smile on the telephone and a reassurance that they can either give you the right answer or at least point you in the right direction.And Corner steady is right when he points out not all of us have been caravanning for years and therefore we have to ask the most basic questions. I can't remember how many times i rang in to sort out "Nose Weights" on the van but Eileen & Kelly were very patient and explained it in such a way that with me the penny finally dropped! again to the experienced person not a problem but to a newbie all I can really say is thank god these guy's are there to help!Well done Girls & Boys and keep up the good work!

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