Technical Advice "Well Done"

Hi All

Ansley & Jane here just thought it may be nice as totally newcomers to caravanning to give a big thank you to the CMC Technical bod's! Especially Eileen who I seem to always be chatting to for advice! Let me give you an in site to our last telephone conversation, When we first took our van out to the White Beach site all was well until we left the site and had traveled some 5 miles when out of nowhere came the sounds of squalling and squeaking! we stopped and tried to figure out what the hell was making the noises? anyway managed to get back to our secure site and unhitched the van and went on home. Next day first thing I was on the telephone to the technical bod's yet again! and Yes Eileen had the privilege once again of talking to her favorite caravan problem caller (..lol) Anyway once again she listened to the problem and straight away asked the question "Have you removed the paint from your ball" "No I said its brand new" why would I do that? She then goes on to tell me that the paint can rub of the ball while traveling and get stuck up between the friction pads which then causes the loud sounds we heard on the way back!And not only that but then she tells me what parts to buy and how to fix the problem myself! What a women hey!.lol Anyway brought parts carried out instructions given by Eileen and low and behold hitched up yet again took van out for trial run and not a squeak or sound was to be heard! We often forget that the club has all these staff working in the back ground and as we only get to see just the wardens on site,Jane & Ansley would like to say a really big thank you to Eileen, Kelly and all the staff that man the technical help line as the help and advice they give on a daily basis is priceless to someone like us who are newbie's and just starting out on our caravanning experiences. Saying "Thank you" to all for such a great service doesn't somehow express what a great service you are delivering on behalf of the club! "Well Done Guy's"