Supprised By Payment Taken

1 The "Club" do take payment without any notice - This has happened to me for several years.

2 They do not send notice before they take payment - Perhaps this goes to a old address - but the magazine arrives at my correct address!

I joined several years ago to use the cheap "and cheerful" CL's but now I find most of them are expensive "and cheerful" - by that I mean that for £15 you get a field and if lucky a tap.

The ferry discounts were also good - but on the last few crossings I have done it has been cheaper to book direct.

Must remember to cancel my DD

There is also a lengthy thread on Motorhome Fun about discontent with the "Club"

I am slightly puzzled with a problem of this nature that Club Together is seemingly the first port call. Surely the most obvious thing to do is to contact the Club directly. Fine to recount your experience here afterwards but posting on this forum is unlikely to resolve the problem which I assume is the primary concern?

Oscar2. There are always malcontents on other forums who take every opportunity to run down and have an opinion of the Club, many are not even members and some may never have been. Personally I wouldn't take any notice of them. 

David

Posted on 21/09/2017 11:10

Two things, I can't imagine the Club taking a payment out of your account without authorisation from you? Also when membership comes up for renewal you usually get a letter with new membership cards about six weeks before the payment is taken. Have you recently moved house? What you need to do is to immediately ring the membership department and explain your circumstances. I am sure that if membership has only just been renewed and you have not made use of any Club facilities since the renewal they will consider a full refund. My advice would not be to cancel the DD until you have spoken to the Club as it can cause complications.

David

Hello David, 

Two things, I didn’t suggest that the Club had taken a payment without authorisation, it was simply a case of I was not aware I had set up a DD, and was therefore "Surprised By Payment Taken"

Secondly, I have not received any new cards or documentation for a renewal, I believe I have had a letter saying it was due in September, but nothing else.

I have now called the very friendly and helpful team on the end of 01342 318 813 Monday - Friday 0900 – 1730 if you wish to change your payment method.

And I have now had my membership cancelled and a refund has been applied for but with no promises of money back.

Posted on 22/09/2017 10:23 

I am slightly puzzled with a problem of this nature that Club Together is seemingly the first port call. Surely the most obvious thing to do is to contact the Club directly. Fine to recount your experience here afterwards but posting on this forum is unlikely to resolve the problem which I assume is the primary concern?

Oscar2. There are always malcontents on other forums who take every opportunity to run down and have an opinion of the Club, many are not even members and some may never have been. Personally I wouldn't take any notice of them. 

David

Again some people are not so sure of what they should do under the circumstances, and they ask questions of the membership hoping for some clear and helpful advice, I have received some very helpful advice and some that sounds a little condescending, I am happy that your confusion has enabled me to get several helpful answers to my simple problem, and that I am happy with the result so far, 

P.S If your suggestion is that I am in some way trying to run the club down and give a poor opinion of the club you are way off the mark, I had a genuine question that I asked for some help with, and thankfully due to the members I have obtained a so far satisfactory result, just be aware that the written word can be read in so many ways, that you need to be careful as a Moderator that you are not condescending to members in any way, factual replies would be better than from the heart.

Thank you all for your assistance.

it is much appreciated.

Did you explain why you cancelling  and more importantly did you ask for a refund? I would expect a refund to be a cheque in the post as the club shouldn't keep your bank details on file 😉. Haven't read the terms re cancelling after paying.

Nea1

Sorry if my last post caused some confusion as the second part was in response to Oscar2's post about other forums rather than anything that you had said. 

Glad to hear that you have sorted it out.

David

Hi all

Sorry I'm entering this discussion too late but if there is ever a problem, perceived or otherwise, with your payments to the Club just give us a call and we will explain and rectify if necessary.

Direct Debits are always protected by the universal guarantee. Any Member has 1 month from renewal to cancel and get a refund IF no products, sites or services have been used since renewal.

Hope this clears up any confusion.

Thanks

Helen

Well, if nothing else, this thread has told us that CT is neither a Product, nor a Service.