ScreenName462FB80814 replied on 29/03/2023 12:24
Posted on 29/03/2023 12:24
Hi, I am not sure if this problem has been discussed elsewhere before?
We are cancelling our membership when it expires, but have come across an issue I feel is unfair.
Our membership started on the 13th June 2022, so you would expect it to expire on 12th June 2023, but our card states it is the 31st May 2023.
After a conversation via live chat yesterday, the lady confirmed that it does indeed expire on the 31st May.
So, my question to her was, if we want to go away in the first 12 days of June, but do not want to renew our membership, how does the work.
Simple came the reply, just pay the £15 nightly non member fee or renew?
But I am a member, your site clearly states it is a years membership, 12 months, 52 weeks, not 50.
Obviously, if you renew your membership, it will never be an issue, but as I am cancelling ours, I feel short changed.
Like other members have pointed out, this club used to be about the members, but that is now clearly not the case.
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