Membership is not a full 12 months

ScreenName462FB80814 replied on 29/03/2023 12:24

ScreenName462FB80814

Posted on 29/03/2023 12:24

Hi, I am not sure if this problem has been discussed elsewhere before?

We are cancelling our membership when it expires, but have come across an issue I feel is unfair.

Our membership started on the 13th June 2022, so you would expect it to expire on 12th June 2023, but our card states it is the 31st May 2023.

After a conversation via live chat yesterday, the lady confirmed that it does indeed expire on the 31st May.

So, my question to her was, if we want to go away in the first 12 days of June, but do not want to renew our membership, how does the work.

Simple came the reply, just pay the £15 nightly non member fee or renew?

But I am a member, your site clearly states it is a years membership, 12 months, 52 weeks, not 50.

Obviously, if you renew your membership, it will never be an issue, but as I am cancelling ours, I feel short changed.

Like other members have pointed out, this club used to be about the members, but that is now clearly not the case.

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18 replies

JollyKernow replied on 30/03/2023 20:55

Member

JollyKernow

Motorhomer

Posted on 30/03/2023 20:55

Interesting thread. My profile states my renewal is 29th September 2023. I joined on 29th September 1999

Tammygirl replied on 31/03/2023 16:10

Member

Tammygirl

Motorhomer

Posted on 31/03/2023 16:10

Mine says 31 May 2023 member since 2003 but no actual date given.

Now here's a question, we have a ferry booked and paid for our return crossing on the 18th June, if I was to cancel my membership would the club

a) cancel my booking or

b) ask for extra payment as we will no longer be members or unlikely

c) do nothing. 🤔

replied on 31/03/2023 16:19

Posted on 31/03/2023 16:19

The user and all related content has been Deleted User

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Tammygirl replied on 31/03/2023 16:26

Member

Tammygirl

Motorhomer

Posted on 31/03/2023 16:19 by

Almost certainly charge you the draconian non-member penalty charge TG.

Posted on 31/03/2023 16:26

Ha, that was my thought DD.

However I was, still am a member so isn't it a case of that's when my contract with them was made. 🤔

Wherenext replied on 31/03/2023 18:59

Member

Wherenext

Campervanner

Posted on 31/03/2023 18:59

Do you think their system is that integrated that they would notice TG?

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JollyKernow replied on 01/04/2023 08:47

Member

JollyKernow

Motorhomer

Posted on 31/03/2023 16:26 by Tammygirl

Ha, that was my thought DD.

However I was, still am a member so isn't it a case of that's when my contract with them was made. 🤔

Posted on 01/04/2023 08:47

That's pretty much the same as a site booking TG. You have to be a member on the day of travel. If you had a booking as a member and then rocked up on site to book in and for whatever reason the membership wasn't current we'd get a big red screen that we then advise you to either join or pay the non member fee.

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