Magazines!

AKDL replied on 17/05/2024 17:00

AKDL

Posted on 17/05/2024 17:00

My son has a membership, and so do my husband and I. So we should get 2 magazines.

Usually my sons arrives on time, ours weeks later.

His May one has just arrived and no sign of ours. We do the crossword, so only have a few days to do it but we are going away, so no time to scan and email.

The online chat lady told me it is Royal Mail - How can it be Royal Mail when we live at the same address, unless its the RM hub near their distributor, in which case the club needs to sort it out.

I told her that no other post goes astray, including magazines & memberships cards for other organisations, bank cards. Only CAMC magazines!

She has ordered my May one, but cut the chat when I asked her why it wasn't ordered automatically.

Does anyone know what the problem actually is? And why are the club not listening to its members, using just the RM excuse?

Do I need to message them every single month to get my magazine?

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39 replies

DavidKlyne replied on 19/05/2024 16:53

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DavidKlyne

Motorhomer

Posted on 19/05/2024 16:26 by GEandGJE

I think that the club should be seriously reviewing the Royal Mail contract and start looking for an alternative distribution partner. There are lots of Business Post companies out there. Depending on cost Amazon Business would be my choice.

Posted on 19/05/2024 16:53

I wonder if that might be difficult? At least the Royal Mail (warts and all) is a universal service and whilst others might be able to deliver to the majority I suspect it would be a more expensive service? Maybe the Club could just take the simple step of emailing members when the latest version is despatched? At least then you would have an idea of when to expect it and if it didn't turn up in 7/10 days you would be in a better position to contact the Club for non delivery? They could also, in that email, take the opportunity to inform members that it is available digitally if required.

David

GEandGJE replied on 19/05/2024 17:24

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GEandGJE

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Posted on 19/05/2024 16:53 by DavidKlyne

I wonder if that might be difficult? At least the Royal Mail (warts and all) is a universal service and whilst others might be able to deliver to the majority I suspect it would be a more expensive service? Maybe the Club could just take the simple step of emailing members when the latest version is despatched? At least then you would have an idea of when to expect it and if it didn't turn up in 7/10 days you would be in a better position to contact the Club for non delivery? They could also, in that email, take the opportunity to inform members that it is available digitally if required.

David

Posted on 19/05/2024 17:24

Good point David, but with the proposed sale of Royal Mail to a foreign buyer and guarantees only being required for 6 day deliveries who knows with a push for quick profits what the service levels will sink too.

Best option for the club would be to go fully digital and do away with physical copies, but club won't do that. So if it was my decision I would go for a new supplier as Royal Mail are constantly failing and showing no signs of improvement.

Amesford replied on 19/05/2024 17:49

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Amesford

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Posted on 19/05/2024 16:26 by GEandGJE

I think that the club should be seriously reviewing the Royal Mail contract and start looking for an alternative distribution partner. There are lots of Business Post companies out there. Depending on cost Amazon Business would be my choice.

Posted on 19/05/2024 17:49

I've never had a problem with Royal mail delivering my other magazines

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GEandGJE replied on 19/05/2024 18:24

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GEandGJE

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Posted on 19/05/2024 17:49 by Amesford

I've never had a problem with Royal mail delivering my other magazines

Posted on 19/05/2024 18:24

That just shows how inconsistent the Royal Mail service is these days.

nelliethehooker replied on 19/05/2024 21:41

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nelliethehooker

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Posted on 19/05/2024 18:24 by GEandGJE

That just shows how inconsistent the Royal Mail service is these days.

Posted on 19/05/2024 21:41

It is rather obvious that you have it in for the RM, whereas, as David suggested earlier, the problem could just as easily be a problem with the company that distributes the magazine to the RM, for the club, who you plainly see as not being responsible for the delay, without proof that is not them at fault I may add.

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GEandGJE replied on 19/05/2024 22:55

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GEandGJE

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Posted on 19/05/2024 21:41 by nelliethehooker

It is rather obvious that you have it in for the RM, whereas, as David suggested earlier, the problem could just as easily be a problem with the company that distributes the magazine to the RM, for the club, who you plainly see as not being responsible for the delay, without proof that is not them at fault I may add.

Posted on 19/05/2024 22:55

If you read into my posts that I have it in for the Royal Mail then I'm afraid you are sadly mistaken. If you read the business press and go beyond the headlines you will see that the Royal Mail is missing performance targets across the board. Personally I think it's very sad that a national institution like this has got into such a sorry state. The signs are obvious, their costs continue to increase, with wages and fuel etc, the number of letters being sent each year is reduceing as people find emails cheaper, faster and more reliable and Parcel Force is having to compete against all the other distribution companies. Royal Mail is competing in a very tough marketplace.

nelliethehooker replied on 21/05/2024 21:47

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nelliethehooker

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Posted on 19/05/2024 22:55 by GEandGJE

If you read into my posts that I have it in for the Royal Mail then I'm afraid you are sadly mistaken. If you read the business press and go beyond the headlines you will see that the Royal Mail is missing performance targets across the board. Personally I think it's very sad that a national institution like this has got into such a sorry state. The signs are obvious, their costs continue to increase, with wages and fuel etc, the number of letters being sent each year is reduceing as people find emails cheaper, faster and more reliable and Parcel Force is having to compete against all the other distribution companies. Royal Mail is competing in a very tough marketplace.

Posted on 21/05/2024 21:47

All that is obvious, but why then does it appear that there is no problems with the delivery on time of the C&CC magazine by the same service?

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GEandGJE replied on 22/05/2024 10:38

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GEandGJE

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Posted on 22/05/2024 10:38

Now that's the question everybody on CT will have an opinion on but not the answer.

Rufs replied on 22/05/2024 10:42

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Rufs

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Posted on 21/05/2024 21:47 by nelliethehooker

All that is obvious, but why then does it appear that there is no problems with the delivery on time of the C&CC magazine by the same service?

Posted on 22/05/2024 10:42

Dont get the C&CC mag but my CAMC mag for May arrived today, not that i care very much, i have a back log of approx 20 that i have never opened, i always take a stach away with us with all good intentions of reading some of them, but i never do.