Does the Club Mag care what we think ?

DreamMachine replied on 25/08/2016 12:47

Posted on 25/08/2016 12:47

I sent an complaint email to the Mag on August 1st & have never received a reply.

So on 6th August I emailed the club who sent it on to the Mag - still no response.

The reason I was contacting the Mag was in the August edition 'epic adventures cartoon strip' in 'kids corner' had what I regard very unwise suggestion that it is safe for children to try & touch / handle wild squirrels. Squirrels are renowned for having a vicious bite & I think the Mag was very unwise in publishing such content particulary as it is aimed at children.

It seems that they have totally ignored my concerns - I've had no response back at all & having just received the September Mag they have published nothing in there either.

I am most disappointed in the lack of concern by the Mag staff.

DavidKlyne replied on 25/08/2016 16:29

Posted on 25/08/2016 16:29

DreamMachine

Did you get an automatic acknowledgement for both your e-mails? If not it might suggest the mails did not get through or perhaps the recipient might be on holiday and not actioned the Out of Office warning? Were the mails addressed to an individual or just a general e-mail address. If we have this information the CM might be kind enough to pass the information through to the editorial team for you.

David

Navigateur replied on 25/08/2016 17:39

Posted on 25/08/2016 17:39

 I doubt they'd bite the hand that feeds themLaughing

. . . unless it is not feeding them fast enough when they most certainly will.

DreamMachine replied on 25/08/2016 21:01

Posted on 25/08/2016 21:01

DreamMachine

Did you get an automatic acknowledgement for both your e-mails? If not it might suggest the mails did not get through or perhaps the recipient might be on holiday and not actioned the Out of Office warning? Were the mails addressed to an individual or just a general e-mail address. If we have this information the CM might be kind enough to pass the information through to the editorial team for you.

David

Write your comments here..

the 1st email was sent to - magazine@caravanclub.co.uk

.the 2nd email was sent to - enquiries@caravanclub.co.uk

this 2nd email did get a response from Tina Macnaughton ( club email support team ) who said she forwarded it to the magazine for their attention.

I have not received any other response or acknowledgement.

 

EmilysDad replied on 26/08/2016 00:00

Posted on 26/08/2016 00:00

DreamMachine

Did you get an automatic acknowledgement for both your e-mails? If not it might suggest the mails did not get through or perhaps the recipient might be on holiday and not actioned the Out of Office warning? Were the mails addressed to an individual or just a general e-mail address. If we have this information the CM might be kind enough to pass the information through to the editorial team for you.

David

If we were to cut you in half Dave .... would we see 'Caravan Club' ..... like a stick of Blackpool rock?

I've only ever had a reply from the echeleons of the CC when it suits ... and if you then querie the reply of sorts you get the reply of SFA

DavidKlyne replied on 26/08/2016 00:20

Posted on 26/08/2016 00:20

All I am trying to be helpful to the OP but clearly needed more detail before passing onto the CM to see if she can help get a reply.

Whether what you get back from the Club is what you want to hear is a different matter but we have to accept they may take a different view which doesn't corresponde with your own. I recently sent a photograph for a motorhome service point in Germany which I thought would be idea for use on Club sites and which could probably be installed at much less cost than the planned upgrades. The Club thought differently but at least I tried, that is all any of us can do.

Oneputt replied on 26/08/2016 08:26

Posted on 26/08/2016 08:26

My advice would be do not feed them, leave them at a distant, this is the advice I would give for all wild life.  The people who write this stuff really should know better.  No matter how tame or semi domesticated they appear to be they are annimals of the wild and should be respected as such

RochelleCC replied on 26/08/2016 10:51

Posted on 26/08/2016 10:51

Hi DreamMachine,

I’ve spoken to the Magazine Team, and they have informed me that they have received your email, and they thank you for concern.

The Club would never actively encourage young children to play with wild animals, the story was intended to encourage kindness and helpfulness. I’m sorry that this had been misconstrued and that you hadn’t received a reply sooner.

DreamMachine replied on 26/08/2016 11:17

Posted on 26/08/2016 11:17

My advice would be do not feed them, leave them at a distant, this is the advice I would give for all wild life.  The people who write this stuff really should know better.  No matter how tame or semi domesticated they appear to be they are annimals of the wild and should be respected as such

Write your comments here...Hear hear

DreamMachine replied on 26/08/2016 11:20

Posted on 26/08/2016 11:20

Hi DreamMachine,

I’ve spoken to the Magazine Team, and they have informed me that they have received your email, and they thank you for concern.

The Club would never actively encourage young children to play with wild animals, the story was intended to encourage kindness and helpfulness. I’m sorry that this had been misconstrued and that you hadn’t received a reply sooner.

Write your comments here...Well at least that's something - but  an acknowledgement email wouldn't have taken much effort would it !

trellis replied on 27/08/2016 12:40

Posted on 27/08/2016 12:40

There was a report in the national press a couple of weeks ago of a mother letting her young son touch a squirrel in a local park because it was soft and sweet looking.However said squirrel and his mates attacked child,and he ended up in A&E . Don't touch just look.

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