Cancellation Problems

ErnieJH replied on 27/01/2016 15:33

Posted on 27/01/2016 15:33

I decided some time ago that I wanted to go to Hunters Moon on Friday for seven days on a serviced pitch, As usual it wasn't possible to book all seven days at once as the Friday and Saturday were fully booked. So I booked the last five days on a serviced pitch and the first two on a normal hard standing as I was sure that there would be some cancellations which happended today. So I cancelled the hard standing booking and extended the serviced pitch booking to seven days. Guess what then I received a stroppy Email  from the club saying that I had breached the club policies on booking and if I did it again they would be in touch. I have sorted it out now using "chat" but surely this sort of thing shouldn't happen, there should be some sort of check in place before this type of email is sent out.  

Tammygirl replied on 28/01/2016 16:07

Posted on 28/01/2016 16:07

IDC, like you we've had the emails even though we had contacted the club and explained that we had a broken windscreen and they couldn't get a replacement in time to take up our next booking (we were travelling back from the ferry) the club explained that the email is generated automatic and not to worry as they have not put a black mark against us.

DavidKlyne replied on 28/01/2016 21:13

Posted on 28/01/2016 21:13

Worth remembering that when the Club set up the current system they did say that they would look at the circumstances for cancellations before imposing any sanctions. However they won't do that until a member is at the point where possible sanctions might be involved. As far as the e-mail received is concerned and yes I have had one, it is only a statement of fact and a reminder of the rules. Somepeople seem to read more into it?

David

Wildwood replied on 29/01/2016 19:49

Posted on 29/01/2016 19:49

The e mail could be better worded but  I do not understand tbe venom it generates. The three strikes system has apparently reduced cancelations and no shows substantialy and for the inmocent three short notice cancelations in one year is very remote. The answer is just accept it as part of the system and if you want to avoid it ring to cancel and explain. The people on the other end can prevent it going out.

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