Cancellation Problems

I did a simmiler thing last year but amended the booking directly with the site over the phone. No stroppy email that way. I think these are generated and sent automatically, but I agree there should be some form of check.

It's one of those quirky things about the booking system that you can amend dates and sites without any bother at all but if you want to change pitch type you have to cancel your original choiice and then re-book. Very irritating, but glad you got it sorted out in the end.

But did the email also say that if you booked a site within 24 hours for the same dates as the cancellation it would not be counted as a breach?  I had to cancel a booking late last year due to circumstances outside my control and I received one of these emails.  I didn't see it as stroppy either.  I had broken the cancellation policy and was expecting it. 

Done that a couple of times, when I've changed to another site because a cancellation vacancy came up at my first choice.

Put 'alternate site booking' as the cancellation reason. No email received.

I think the problem is that the second you cancel the e mail is sent so that by the time you rebook it is too late. Posdibly the problem is with the system, if the booking amendment option allowed you to change the pitch type as here then there would be no problem.

Using the net to do it at the moment is a risk though as that serviced pitch vacancy you saw could go in the few seconds it takes to cancel and rebook. The safe way is to use the phone service.

I did that at Baltic Wharf as only non awning for some days and awning for others, then awning pitch came up ,so contacted site direct, "its good to talk"

Bur as said above if you enter" alternative site booking "it will not generate an email  

It's one of those quirky things about the booking system that you can amend dates and sites without any bother at all but if you want to change pitch type you have to cancel your original choiice and then re-book. Very irritating, but glad you got it sorted out in the end.

Moulse, it's worse than irritating, I tried to change from a normal pitch to a serviced one for the same dates, I had to cancel the original and by the time I got back to booking the serviced pitch the site was full, I then had to re-instate the normal pitch, luckily that was still available

Admiral

I find it much better to phone the site if changing booking close to the date, no mishaps, no email.

Would it have worked if it had been two seperate bookings one for two days and one for five days back too back or cant the system do that ?

peter.

I too have received the letter. We have unfortunately had to cancel last minute twice last year, both out of our control and on both occasions I have contracted the club to explain.

1st cancelation was due to the event we were doing being cancelled on the Friday, due to adverse weather, read gales, thus a 250 mile round trip on a weekend for an event that was not happening to sit in the van and watch it rain with two young kids!

Secondly was new year when my mother in law got taken into hospital the day before we were due to travel, understandably my wife wanted to stay at home. Again contact the club and received an understanding email back. BUT still got the letter!

Surely there needs to be some common sense. We have been members for nearly 10 years and until this year never late cancelled.