An altogether better booking experience

indeed they are doing a terrible job aren't they?

Perhaps all those high tech booking sites caravan sites would love to have the occupancy rates of the club? Where does that come from? The booking system or the quality of the product?   

"never rest on your laurels" not saying that the club are completely but no harm is being proactive instead of reactive 

I think the booking system is working fine as it is, so why change something just for the sake of it,  Quite a few things are in need of changing before the booking system,   things that have been talked about on here for years but no changes made,  If the club really wants to here the thoughts of member,   send an open blank sheet to all members and then study that for twelve months,  but I can not see that happening.

The club invited certain members to join the focus group and to attend discussions etc.

Sounds just a bit like a referendum and we know what can happen then!

I agreed that the current system works well and only needs a few improvements.

The most import I believe is to be able to book hard standings but we are unlikely to get it as the site staff would feel that it could take away their flexibility in bad weather. The search facility also need improving so that you can search on all pitch types ie grass/hard standing & serviced etc. 

Any attempt to stop the mythical block bookings is bound to end up penalizing the genuine person who wants to book multiple sites. The same applies to the introduction of deposits which would penalise the less well off.

The most import I believe is to be able to book hard standings but we are unlikely to get it as the site staff would feel that it could take away their flexibility in bad weather.

It would not affect staffs options in bad weather. At present if too many pitches are out of use they simply call members and cancel them as needed. If grass and hardstanding wese booked separately they would call those booked on grass and cancel as needed or offer some a change to hardstand if some of those were unbooked. 

Why exactly, there is no known technical, commercial, or practical reason for this not to happen.

Not having a website is just not acceptable, for any business.

They remain nice because they remain undiscoverable. No, they remain at risk of going out of business because nobody can find them.

Online booking is not your preferred method and that's fine for you. Unfortunately though about 80% of all bookings for travel are now made on the web. Why are they excluding 80% of potential customers. 

Frank

The system also works well for me and like you the one major change I would like to see is the ability to book a hardstanding. However it would need to be managed in a better way than the original failed experiment! If the Club have truly listened to members the demand to be able to book hardstandings is quite significant so it will be interesting to see what elements of feedback they have listened to.

The other things you mention are not really "improvements" as such but the introduction of tighter restrictions and as yet we don't know how they will impact on us all.

David

because they want to? and you probably have a different definition of excluding than most.