CAMC Edition of Avtex Tourer Sat Nav

But there is no feedback loop with that system if the coordinates are wrong. Maybe a disgruntled member may tell the site owner but there is no guarantee that information will be passed on to the correct person in the Club. It’s a system designed to fail.

I have the Avtex Tourer 2 sat nav which I have not had too many problems with.

A little bit off subject but there is a YouTube channel where they literally just film the last few miles of the recommended route to Club sites and ensure that they are Caravan/Motorhome friendly.

I got this mail from the person in the CAMC responsible for Products etc!!!

Dear Mr Braithwaite,

 

Thank you for your email. I am sorry to read you are disappointed with the sat nav and feel the advertisement is misleading.

 

I have reviewed the Avtex Garmin adverts and confirm it does state the sat navs are preloaded with Club Site data however it does not make any claims it will route based on directions in the Sites Directory and Handbook. 

 

I have reviewed the Prima Leisure website and confirm it does state on the product page “To help you get the most out of your sat nav, we advise customers to familiarise themselves with the route prior to the journey via road map and to use the CAMC Sites Directory and Handbook for final approach directions to Club sites. Please note the sat nav will not necessarily route based on CAMC recommended directions and cannot guarantee all routes will be caravan/motorhome friendly. To help you get the most out of your sat nav, we advise members to familiarise themselves with the route prior to the journey via road map and to use the Sites Directory and Handbook for final approach directions to Club sites.” 

 

The Avtex Garmin sat navs are preloaded with Club site data and uses site latitude and longitude coordinates to navigate to the site.  The sat nav will not necessarily route based on our recommended directions and cannot guarantee all routes will be caravan/motorhome friendly.  

 

In your email you mention the ease of loading the destination, did you also input your outfit details (size and weight) and/or did you select ‘shortest’ or ‘fastest’ route as this may have overridden the caravan/motorhome mode.  If you require support in inputting these details we recommend you contact Avtex directly who will be able to assist you.  Additionally, if you believe there is a mapping error please contact Avtex directly who will investigate the issue directly with the mapping company.  You can contact Avtex directly on 02920 847 670 (select option 2 and then ask for a Sat Nav Engineer).

 

Kind regards,

Laura

 

 

 

 
 
 

 

Subject: Thank you for your email to The Caravan and Motorhome Club

Thank you for contacting the Caravan and Motorhome Club. We aim to reply within the next two working days. Our working hours are 08.45am - 17.30pm  Monday to Friday with the exception of Bank Holidays.

If your enquiry is urgent please call 01342 318813.

We will be in touch soon.

Caravan and Motorhome Club
 

EMail from Customer

Date: 03 April 2019 10:39:35

From: brdavid21@gmail.com
To: enquiries@camc.com

Subject: Avtex Tourer One - CAMC Edition

I recently bought the subject Sat Nav device based on the adverts that appeared in your magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there - I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor yourselves have validated the routes and I have been told quite bluntly by your online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.

I would welcome your feedback and I will post something similar to this on the CAMC Discussion Page to alert other potential purchasers.

Regards

_____________________________________________________
Moderator Comment: Contact details from email removed. If you have a query for the Club please send it to memberenquiries@camc.com and it will be sent to the right team. 

 

Typical get out clauses by CMC and supplier.  What is wrong with inputting the co-ordinates for the gate to the site?  Then there is no argument. 

It seems that they may use the co-ordinates for the middle of the site so any roads passing in the vicinity will be eligible for the Satnav to select when calculating a route.

Again why can Archies get it correct and they are not remotely connected to the CMC?

Well as I'm new to having a motorhome and travelling on my own, I did not want to be stuck trying to reverse a 7.5m long motorhome on my own. So I purchased the latest version of the GPS, and a reversing camera and think they are excellent.

I have put in my motorhome details and it has happily directed me from Lincoln to Dorset to Blyth in the past couple of weeks, warning me of sharp bends, high winds, road speeds (over 3.5t) and taken me directly to sites without any problem. The reversing camera has been excellent as well.

Yes I do look at google maps before going somewhere, but there again, everyone should do that, so you have an idea of where you are going before you set off, as its common sense.

Yes I do know about GPS as I'm a surveyor by trade.

Yes I have had GPS's before.

No, the latest version has not led me down a little lane, or under a bridge I cannot get under, or a corner I cannot get round (unless I ignore the warnings).

So as far as I'm concerned, thanks to the club site, I have an excellent, highly recommended GPS that for someone that travels on their own has been superb and is fully loaded with all the club sites and has taken me to the entrance of 4 sites so far with no issues.

Couldn't agree more. Disappointed in this device as it has led us into some difficult situations. Chatsworth one and Bolton Abbey another when we were sent down a single track road for 6 miles. 

Works sometimes but I would use with caution and double check any proposed routes it gives you. It will not as a matter of course give you the club preference for site approaches. 

I too have this product, has performed well on our 1700 mile trip to Scotland & NC500 & I do generally research routes using google maps & street view.

Bends, inclines & cross winds are informative & turns etc are given approx 1 mile before  required & repeated on approach....

Got too confident with it & instead following my head & instincts followed routing to Bolton Abbey.... I got some very strange looks from folk in the small villages I went through 

As others have said with todays technology it can't be difficult to transfer the hand book approaches to the relevant club sites that are pre installed if you are using them.....

The other option is to add a 'stop' or 2 to route you that way to be sure!

Just my pennies worth!

I don't think any of the SatNavs are perfect. I've got a TomTom Camper yet it still manages to select a 'narrowish" road rather than a slightly wider one just to save a mile or so. Fortunately I didn't encounter another vehicle coming the other way necessitating a "Mexican standoff". I have less confidence in this one than the old standard TomTom that I bought second-hand off EBay with maps that were over ten years out of date. The only "enhancement" I can honestly detect is that it advises me that I have a "traffic delay" to look forward to.