CAMC Edition of Avtex Tourer Sat Nav

Brathie replied on 04/04/2019 15:35

Posted on 04/04/2019 15:35

I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?

Moderator Comment - Moved from the Story Section

JVB66 replied on 19/07/2019 09:30

Posted on 19/07/2019 09:30

We have the Garmin version,it was less than half the price of the "avtex?"version (from Aldi)and the only thing it has not got is the cc sites app installed ,but it still lets you enter your outfit size and normally keeps us out of "trouble",, and we always check the directions as printed in the sites handbook for final approach,, we did get a bit worried once but then noted it was a bus route surprised

Tinwheeler replied on 19/07/2019 09:44

Posted on 19/07/2019 09:44

That’s the version we were seriously considering, JV, until this MH came along with the Avtex as a standard fitting. 

cyberyacht replied on 19/07/2019 18:01

Posted on 19/07/2019 18:01

I've noticed that the lat/long co-ordinates in the handbook are often quite a way off the place they are supposed to point to. Whether that is the Club or CL owners providing duff info, I can't say but I have come across it quite a number of times.

DavidKlyne replied on 19/07/2019 21:13

Posted on 19/07/2019 09:30 by JVB66

We have the Garmin version,it was less than half the price of the "avtex?"version (from Aldi)and the only thing it has not got is the cc sites app installed ,but it still lets you enter your outfit size and normally keeps us out of "trouble",, and we always check the directions as printed in the sites handbook for final approach,, we did get a bit worried once but then noted it was a bus route surprised

Posted on 19/07/2019 21:13

You can always add the CMC POI's to your sat nav. As it's a Garmin it should be easy enough to do. 

Surfer replied on 20/07/2019 09:00

Posted on 19/07/2019 18:01 by cyberyacht

I've noticed that the lat/long co-ordinates in the handbook are often quite a way off the place they are supposed to point to. Whether that is the Club or CL owners providing duff info, I can't say but I have come across it quite a number of times.

Posted on 20/07/2019 09:00

If you use the CC site POIs supplied by the club then more than likely it will take you to the incorrect location.  If you use the co-ordinates for the entrance off Google Earth you probably will not have any issues.  If Archies can get it right for thousands of sites across the EU and UK, why can't the club get it right for a couple hundred CC sites?  The CMC CL POIs is particularly bad. 

hitchglitch replied on 20/07/2019 21:30

Posted on 20/07/2019 09:00 by Surfer

If you use the CC site POIs supplied by the club then more than likely it will take you to the incorrect location.  If you use the co-ordinates for the entrance off Google Earth you probably will not have any issues.  If Archies can get it right for thousands of sites across the EU and UK, why can't the club get it right for a couple hundred CC sites?  The CMC CL POIs is particularly bad. 

Posted on 20/07/2019 21:30

The difference between Archies and the Club POIs is that the former encourages and receives user feedback to correct any inaccurate information, especially coordinates, and publishes updates several times a year. We have used Archies for some years all over Europe and every single time have arrived at the front entrance of the site.

Surfer replied on 21/07/2019 09:20

Posted on 20/07/2019 21:30 by hitchglitch

The difference between Archies and the Club POIs is that the former encourages and receives user feedback to correct any inaccurate information, especially coordinates, and publishes updates several times a year. We have used Archies for some years all over Europe and every single time have arrived at the front entrance of the site.

Posted on 21/07/2019 09:20

Spot on and not sure why a big organisation like the CMC cannot do the same?  Never had an issue when using Archies.

hitchglitch replied on 22/07/2019 21:45

Posted on 21/07/2019 09:20 by Surfer

Spot on and not sure why a big organisation like the CMC cannot do the same?  Never had an issue when using Archies.

Posted on 22/07/2019 21:45

I imagine that it’s because all the Club needs to do is add coordinates for new sites and delete ones for closure which is a very minor task. Receiving and acting on feedback from hundreds of members is a whole different ballgame requiring more staff.

GTP replied on 23/07/2019 09:41

Posted on 21/07/2019 09:20 by Surfer

Spot on and not sure why a big organisation like the CMC cannot do the same?  Never had an issue when using Archies.

Posted on 23/07/2019 09:41

Same with ACSI....the coordinates are the actual entrance barrier of the site. Usually given by the site owner to ACSI HQ or by.... and tested by the ACSI Inspector.  Surely the CaMC site warden/regional manager/HQ staff could carry out this very simple task..

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