We have installed Automatic Number Plate Recognition (ANPR) technology on-site to help us offer you the best and most efficient service, freeing up staff for other important jobs on-site and speeding up the check-in process which benefits you the member, and also shows the Club as a good neighbour by reducing the impact on the local roads.

4 sites have been operating with fast check-in since 2022/23 and we are adding it to another 13 locations in 2024/5, with more sites expected from 2026.

New installations will begin from December 2024 through to Summer 2025.

Don't worry, you can continue to access the Club campsite for the duration of your stay using the barrier pass provided.

You will have the choice to arrive and go to reception to check in and you will then be added to the fast check-in system. Or, if you would like faster access to the Club campsite, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. You will then be able to join the 'Fast check-in' lane upon arrival which will be clearly signposted. Once you arrive at the barrier* from 1pm**, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site.

Tent campers and Experience Freedom guests please go to reception.

* Carnon Downs does not have barriers
** Carnon Downs and Southland accept arrivals from midday

You will have the choice to arrive and go to reception to check-in and you will then be added to the fast check-in system. Or, if you would like faster access to the Club campsite, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. You will then be able to join the 'fast check-in' lane upon arrival which will be clearly signposted. Once you arrive at the barrier* from 1pm**, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site.

Tent campers and Experience Freedom guests please go to reception.

* Carnon Downs does not have barriers
** varies by site

We are working to enable this, however when we go live all glampers are requested to go to reception. Once checked in, you will need to provide us with your vehicle registration if you want to be able to access the site with a vehicle.

You will have the choice to arrive, go to reception to check in and you will be added to the fast check-in system. Or, if you would like faster access to the Club campsite, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. You will then be able to join the 'fast check-in' lane which will be clearly signposted. Once you arrive at the barrier* from 1pm**, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site. At busy times of the day, you may still have a short wait while we process all arrivals. Please do not arrive before 1pm** as this will block the entrance way for those already staying on site*

* Carnon Downs does not have barriers
** varies by site, please check your booking confirmation

Once you arrive at the barrier*, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you can proceed onto site. We will send you a link to the site plan by TEXT before arrival and we recommend that you familiarise yourself with the site plan before you arrive.

* Carnon Downs does not have barriers

You will receive a TEXT message 5 days prior to your stay to notify you that there is a balance outstanding for your stay, with a link to make payment on the website. If you have set the booking to autopay, this will automatically come out of your account at 2am on the day of arrival. If not, you will be required to submit your payment by midnight the day before your stay, or park on arrival at the Club campsite and visit reception.

If you have a voucher and want to use the fast check-in service, we ask you pay in full before you travel. Pop back to reception once you have used the fast check-in service and they will refund you the value of the voucher.

Members who are booked to arrive at any of the fast check-in campsites will receive a TEXT before arrival asking for confirmation of their vehicle registration. Please respond to this TEXT if your vehicle registration is incorrect and provide the accurate vehicle registration.

Members who are booked to arrive at any of the Fast check-in campsites will receive a TEXT before arrival asking for confirmation of their vehicle registration. Please respond to this TEXT if your vehicle registration is incorrect and provide the accurate vehicle registration. Please make sure your details are correct at the time of booking or at least 5 days before arrival.

If you need to make a change to your booking prior to your arrival, please login to your account and manage your booking. If extra assistance is required, please call the Club campsite directly or go to reception on the day.

The Club campsite will be just as secure as it is today and site staff will be on site or close by.

Nothing has changed, staff still remain on site. All details are available at the information hut.

If you encounter an issue with the fast check-in service, please go to reception. If reception is closed, contact details will be provided on site.

There will be no arrivals to the Club campsite after 8pm. If you encounter a problem with your journey, please contact the Club campsite before 8pm.

Yes, site staff will still be on site or close by.

The Club campsite barrier will be programmed for any new arrival from 1pm* to allow our site team to get your pitch ready. Please make sure you factor into your journey a location where you can park and rest if you think you may arrive before 1pm*

*varies by site, please check your booking confirmation

Experience Freedom arrivals are from 3pm.

No, barrier cards will not be required. The fast check-in system will give you access for the duration of your stay.

Once your registration is acknowledged by the fast check-in system, and the barrier* has opened to let you in, a TEXT will be sent to your mobile phone asking you to reply to the message with details of your chosen pitch number.

Once you have found your pitch, please respond to the TEXT message with your pitch number and we will complete your check-in. Please only provide your pitch number and no other information, this is an automated service. If you do not receive a TEXT and/or you don't have any phone signal, please either let the staff on site know or visit reception to provide them with the details.

*Carnon Downs does not have barriers.

We encourage everyone to book in advance. However, if you arrive on site without an existing booking or have made a booking on the day, please pop into reception during office hours. The fast check-in system does not currently integrate with bookings made on the day of arrival, so if you arrive late you risk not being able to enter the Club campsite.

You can leave whenever but please make sure to inform our site staff of the time of your departure.

Visitor.Express is a product from NetFM, our partner for fast check-in. They provide the technology that enables the fast check-in process to work efficiently based on accurate data.

Pop into reception and let the team know, this can be added to your booking for the duration of your stay once you have paid the charge for a second car.

Pop into reception and let the team know, this can be added to your booking for the duration of your stay to enable access to the site.

Pop into reception to let the team know and they will discuss access arrangements with you.

You can call the Club campsite team during office hours 9am - 6pm.

Visitor parking varies on each site; some sites have no parking, some are before the barrier and some after. Please speak to the site team on arrival to discuss arrangements for any visitors to the site.

Unless we inform you otherwise, there is no change to the current process. You should continue to visit reception to collect a key to the storage compound using the Reception arrival lane.

Access is available 24/7, however new arrivals must arrive by 8pm (this may vary per site).

Please discuss this with the site team on arrival.

If you have a non-standard UK vehicle registration plate (unusual font, spacing or a film that prevents reading of your vehicle registration) you will not be able to use our fast check-in service. Please join the reception check-in queue to discuss access arrangements.

Non-UK plates will work on our system as long as they do not have unusual fonts, spacing or a film that prevents the reading of your vehicle registration.