The Caravan and Motorhome Club’s Contact Centre scoops six awards at the UK Contact Centre Forum Awards 2024

The Caravan and Motorhome Club celebrates winning six categories at this year’s UKCCF (UK Contact Centre Forum) Awards. The UKCCF Awards are designed to recognise contact centre excellence and specifically award individuals, teams and companies for their best practices.

Between March and July this year, the UKCCF Awards received a record 1,368 nominations which were then reviewed by a panel of expert judges. The winners were announced at the awards ceremony on Friday evening, 8 November.

The Caravan and Motorhome Club won in six categories: Best Newcomer of the Year (Gold), Outsourcing Partnership of the Year (Gold), Contact Centre Workplace of the Year (Silver), Support Team of the Year (Silver), Complaints Team of the Year (Bronze), and Best Health & Wellbeing Programme of the Year (Bronze). The Club also received ‘highly commended’ for their ‘Contact Centre of the Year’ entry and was shortlisted for ‘Manager of the Year’.

Harvey Alexander, Director of Marketing and Membership Services, at the Caravan and Motorhome Club, said, “Being recognised for the UKCCF Awards is a fantastic testament to the incredible work by our Contact Centre team and winning six categories just goes to show the crucial role they play in the Club’s success. Every team member should feel honoured to be recognised by a prestigious industry scheme for the work they do to provide excellent customer service to our members and potential members, it is brilliant for everyone involved.”

Caravan and Motorhome Club Contact Centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any complaints to the required standards. All staff are trained thoroughly to provide exceptional customer service at all times.

For more information on the Caravan and Motorhome Club, please visit www.camc.com.

 

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Notes to editors

Images from the awards - https://we.tl/t-PGTKzdWtSM

 

About Caravan and Motorhome Club

Championing and helping its members get more from the great outdoors, whether glamping or touring, the Caravan and Motorhome Club represents the interests of over 1.1 million caravan, motorhome, campervan and trailer tent owners across the UK. With over 116 years of knowledge and expertise, the Club has a wealth of experience and prides itself on offering great value and high quality campsites for tourers and glampers.

Caravan and Motorhome Club membership is just £63 per year and provides members with access to over 2,700 quality campsites across the UK and Europe. As the UK’s No. 1 rated touring club* it makes sure members get the most from their membership, saving them money with great value offers whether touring or at home.

The Club also offers a range of escorted European tours which are protected by ABTA.  Plus escorted and independent tours in Australasia, North America and Southern Africa which are also fully protected, either by ABTA or ATOL when a flight is included. All members can take advantage of expert advice, overseas travel services, cover and insurance and exclusive member offers and discounts.

For further information about becoming a member of the Caravan and Motorhome Club, please visit www.camc.com or call 01342 318 813.

*As rated on Trustpilot

 

About Experience Freedom

Experience Freedom from the Caravan and Motorhome Club provides glamping accommodation in some of the most beautiful locations in the UK. Experience Freedom offers a choice of glamping accommodation, motorhome hire and tent camping, all of which are available to non-members.  Motorhome hire, including some discounted hire schemes can be found here https://www.experiencefreedom.co.uk/motorhome-hire/

Experience Freedom is operated by the Caravan and Motorhome Club, a membership organisation with a wealth of experience in operating high-quality campsites.

Caravan and Motorhome Club members can save up to 10% on glamping accommodation for themselves and their friends and family when staying at the campsite with them. It is automatically applied to the booking when the membership number is used. To book friends and family, simply call on 01342 777533 to make a booking with your Club membership card.

To find out more, visit www.experiencefreedom.co.uk

 

Media Contacts:

For more press information, please email Nikki Nichol at the Caravan and Motorhome Club on nikki.nichol@camc.com or by calling 07771 834443.

Or contact the Four Agency press team, by emailing Helen Coop, Manav Hartono or Eddie Eglington at camc@four.agency.