Club Together

We have a responsibility to ensure that the community is a friendly, polite, safe and relevant online environment and a pleasant place to be. As such we need to ensure Club Together users abide by the Community Guidelines and the Terms and Conditions they have agreed to.

We need to moderate posts so all users can feel welcome to contribute without fear of intimidation by others or being subjected to arguments. If we feel a post is there to antagonise or incite other users we will remove it. If a discussion has descended into an argument we may take the decision to close or delete the discussion.

If you are uncomfortable with anything posted on Club Together or as a review, and wish to bring the comment to the Community Manager’s attention, you can use the report tool. Just click on the 'Report' link on the top right hand side of the relevant comment. You can then enter a message and click the submit button. This will then be sent to us to review so therefore we would appreciate it if you could provide as much information as possible i.e. why it offends, if it is aimed at you personally, etc. You can also email the Community Manager directly at community.manager@caravanclub.co.uk

Please note your report only goes to the Community Team and not the Moderators, therefore we may not be able to reply straight away during out of office hours. We always aim to respond to reports within 2 working days. Sometimes we are able to action immediately but sometimes we will need to investigate or discuss further, which may mean it will take longer to action or respond. Please note however we will always do our best to investigate as soon as possible.

Please don't comment on a discussion you have reported, even if you feel justified to do so. It can mean that conversations get heated and arguments occur, making Club Together an unpleasant place to be, which is what we are trying to avoid. If this happens it may result in action being taken on your posts as well.

Unfortunately it is not always possible to inform someone if a post, discussion or review is removed. It may be that there are currently a lot of posts needing to be deleted, which means it is difficult for us to inform everyone, or for legal purposes we may not be able to give further information.

If we receive an email demanding to know why it was removed that we deem to be aggressive, the Community Team may not respond, however, we will always do our best to reply to polite enquiries with an explanation if we can.

Your discussion may be closed for review by a Community Moderator if they feel it contravenes any aspect of the Community Guidelines or the Terms and Conditions. If you feel this is not the right decision please first check the guidelines. If you are still not happy with the decision please email the Community Team at community.manager@camc.com for review. Do not restart the discussion or question the decision on the community. If you do we will remove and it may result in your Club Together account being suspended.

We will often send a warning to contributors to give them advice on the way they post, why they have been reported and why they have caused offense. We do understand that it is often easy to accidently cause offense when this may not be your intention. Like we say in the guidelines, please be aware that jokes or comments that work face-to-face may seem mean or insensitive online.

Please do take our warning seriously though. We don't want to suspend users but we will take this action if our advice is ignored.