hillhead site

Hi Neil1969,

Firstly, I was sorry your booking was one that would have had to have been cancelled due to the inclement weather conditions some of our sites across the network have been experiencing, However, I was pleased the Warden managed to accommodate you at the last minute .  We feel the fairest way to cancel bookings is ‘last in first out’.

Unfortunately, if the Warden from site cancels bookings, they do not have the facility to look what is available on other sites for the dates you require.  They would also not have the address information of where you would be travelling from, from there arrivals list.  However, you should have been informed that availability on other sites can be obtained by either looking on the Clubs website or phoning Head Office to see if an alternative booking could have been made.

 I appreciate that waiting until the last minute to see if pitches are usable isn’t ideal for those members travelling a long distance, such as yourself, however, the Wardens, in doing this are giving members the best opportunity to take their holidays, as the last thing Wardens would want to do is cancel members bookings too far in advance then find an upturn in the weather which would mean they could have accommodated members after all.

I do hope you will accept my apologies for any inconvenience this may have caused you but do hope you continue to enjoy caravanning with The Club in the future when we hope to experience some better weather.