Glossop Caravans "ouch!"

Never bought from them but when Ive visited and asked for advice, keys etc you would think I had stepped in something left by the dog. Vote with your feet

I have met too many disatisfied customers to even think of buying from them and when we did a couple of years ago all we got from sales staff was if you don't buy it today it will be gone and I wanted to sleep on the deal. After asking questions about the motorhome we could not get any informative answers and oh we must try and find out. Sorry went elsewhere and was very satisfied with Lowdhams who have proved to be professional, considerate and very knowledgeable about all their products. Even when ringing their service department and raising difficult questions we are told they don't know but will ring back and do fairly promptly with an answer they have sourced from a specialist in the company or manufacturer. Full marks go to them and it shows even dealers offering good deals can also offer good service. 

Really useful story for future reference, when will some businesses learn that in this world of high tech & modern production techniques that the products are all 'much similar' & the true differentiation now is customer service.  Just add that I have just returned to caravaning after 25 years & purchased new from Wanderhome who were brilliant, a couple of after sales issues dealt with efficiently & was made to feel valued.

looks as if i got a lucky escape, was about to purchase mh from glossops as the price was good but eventually decided on local agent as any problems could be sorted locally phew

Hi Grant, it seems that dealers are getting sales too easily, unfortunately you are not alone in having dealer problems my last 3 purchases have all been marred by untruthful dealers in Scotland so like you I will name them St Andrews motorhomes, Kircaldy Caravans & one of Scolands biggest dealers Knowepark, am happy to see a good report on lowdhams will probably travel to England for a van in the future

We too have had excellent service and advice from L:owdhams. Nothing is too much trouble for them and they don't try to hurry you up to make a decision.

Glossop Caravans have paid me £63 which covers my fuel and expenses on the day. They've also told me they intend to find out what went wrong and put it right.

Thank you my fellow members for your recomendation...Lowdhams here I come.

we looked at glossop caravans and have to agree the sales staff look at you as if they are doing you a big favour by talking to you -- we walked out - but i also wish i had walked from wandahome at knottingley a few years ago they tried to charge me an extra £1100 nine weeks after i took delivery of the van saying the finance manager had made a mistake with the figures when i told them tough luck they made all sorts of threats about taking me to court etc and totally refused to do any warrenty work i told them to take me to court and see what a judge would say - they then backed off - and i am not alone with this same complaint at wandahome they tried the same trick on two people i know - i wouldnt buy a tap washer from them now

after buying our first van 3 yrs ago a 2 berth we decided to get a 4 berth so as to have the room for the grandchildren. my wife looked online and found a nice van so we went and looked at it and met the salesman (glossop caravan owners son) we told him what we were towing with and did the deal.  the van needed a few repairs and we were given a collection date of about 2 weeks so we had time off work and had planned to go away until we got a call the day before to say it would not be ready as it had not even gone into the workshop. we picked it up a week later and had a few short trips out with it but noticed stability problems towing looked into it and found out it was well over weight for our car this made it totaly ILEGAL to tow and insurance void and they let us tow it on to a highway. yes we know its down to us to check this out first but thats why we told them what we was towing with, so we went back after only having this 4 months and after a lot of haggling bought a brand new van and they gave us £2000 short on trade in and resold it for the same price. At the same time a friend of ours bought a 10K van off them a few months ago with a 15 month warranty his fridge packed up and he thought it was just a case of they will fix it.... but was told to get it repaired himself then claim the money off the warranty he had to pay out £800 first...........they just want your money and there after sales is awful.  BEWARE !

Thank you everyone for reading and replying to my post. I'd like to let you know there is a happy ending. Last month my caravan was serviced by a very nice chap called Graham who used to work for Lowdhams in their mobile servicing van but decided he would work for himself instead. He's approved by the manufacturers, comes to your home (even at weekends) and does a thorough job and presents you with all the proper paperwork. Wonderful experience when I compare it to what I had to endure at Glossip!!