Great service, shame about the maufacturers.
This story happened on: 19/09/2013
After a small collision with a post damaging our caravan’s motor mover and impaling the tyre, we found it necessary to call upon the clubs services. Despite several years membership, this was the first occasion we had ever needed to call upon the services of Mayday who answered my call immediately and responded with the utmost courtesy, speed and efficiency. Sadly, the same could not be said of their recovery agent who arrived some 2 ¼ hours later and did nothing to disguise the fact that he had no desire to carry out the necessary work – however, that’s another story.
Having returned home I contacted GW Caravan Services of Cresswell by email and attached photographs of the damage. I received by email an estimate for repairs the following day and a written one by post a day later. The estimate was forwarded to the Club’s 5cs insurance service and two days later I received a letter from the operators, Devitt Insurance Services Ltd authorising the repairs.
I cannot praise highly enough the excellent service received from Mayday Rescue, GW Caravan Services and The Caravan Club’s 5C’s insurance service.
I was particularly dismayed however by the statement in the letter from Devitt’s warning me that “the acquisition of spare parts for caravans can prove to be a protracted affair, and delays are not uncommon.” A similar message was also received from the repairer.
What a sad indictment of the British caravan industry when insurers and workshops feel the need to include such a statement in their communication with customers!
When one reads in the club’s magazine the letters relating to warranty claims, leaks, poor quality and design faults together with the difficulty of obtaining parts, it seems apparent that manufacturers have little concern for customer satisfaction once the sale has been made. Clearly the British caravan industry is far too complacent and really does need to get its act together and perhaps take a serious look at, and reflect upon, the long-lost British motor industry.