Can anyone help? Glossop Caravans after sales issues
This story happened on: 01/11/2012
We are at our wits end having bought a brand new Swift Charisma 545 from Glossop Caravans in August 11 and after our first weekend away discovered 7 snags including a serious design fault. It took from then till January 12 for a solution to the design fault to be created and the van booked in for this and the other faults corrected.
On collection of the van we found one of the faults not corrected and were offered a mobile fitter to come to us, which they later refuted. In March, our next trip out we found more than a dozen new faults including some with the floor and 3 of the original faults not corrected.
It took a further 4 months for parts to arrive and we finally got the van to their workshop in October, travelling to which the wiring harness dropped off the bottom of the A frame, wearing it all away.
Last week they rang to say Swift wouldn’t honour the warranty as we hadn’t yet had it serviced.
Can anyone suggest a next move?
BillyH